Micheal McCathern
System Control Room Market Operator
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Real Time Market Operations
American Electric Power, AEP
2022.08 - Current
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
- Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events.
- Collaborated with management to develop targeted action plans for addressing performance gaps.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
- Conducted regular audits of workforce management tools, ensuring accurate data input and system integrity.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations
Branch Trainer
Medline Industries, Inc
2019.06 - 2022.08
- Collaborated with management to develop tailored training solutions that addressed specific skills gaps within the team.
- Served as a mentor to junior employees, offering guidance on career development opportunities within the organization.
- Increased overall efficiency within the branch by reinforcing best practices during regular training sessions.
- Developed comprehensive training materials for new hires, resulting in a smoother onboarding process.
- Established clear expectations for performance standards through detailed job descriptions and goal-setting exercises.
Robotic Welder Operator
MIYAMA
2016.03 - 2019.06
- Demonstrated proficiency in using various hand tools, measuring devices, and other equipment necessary for successful execution of robotic welding operations.
- Promoted a positive workplace environment through active participation in team meetings, offering suggestions for process improvements when applicable.
- Maintained detailed records of equipment performance, maintenance activities, and production data for operational analysis purposes.
- Safeguarded equipment longevity by promptly addressing malfunctions or irregularities identified during routine inspections or operation.
- Ensured safety standards were met by adhering to company protocols and implementing proper protective measures during welding operations.
Education
High School Diploma -
Doss High School
Louisville, KY 2024.08 - 2024.05
Skills
Scheduling Management
Spreadsheet expertise
Forecasting Techniques
Statistical modeling
Team Collaboration
Attention to Detail
Problem-Solving
Time Management
Problem-solving abilities
Relationship Building
Interpersonal Communication
Multitasking
Timeline
High School Diploma -
Doss High School
2024.08 - 2024.05
Real Time Market Operations
American Electric Power, AEP
2022.08 - Current
Branch Trainer
Medline Industries, Inc
2019.06 - 2022.08
Robotic Welder Operator
MIYAMA
2016.03 - 2019.06
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