Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Micheal Mitchell

Durham,NC

Summary

Experienced Sales Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Well-organized and analytical problem-solver able to tackle any business demand.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

T-Mobile
Durham, NC
10.2018 - Current
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Coached and mentored 10 employees by offering constructive feedback and taking interest in long-term career growth
  • Recruited staff and delivered outstanding operational leadership, increasing employee retention 15%
  • Achieved consistent 15% growth rate year-over-year through outreach and developing talent
  • #3 KPI Ranked store in May 2019, #11 Ranked KPI Store in June 2019, #21 KPI Ranked store in July 2019, and #12 Ranked KPI store in October of 2019 in all of GP(T-Mobile)
  • Had two of my top reps promoted to Retail Associate Manager

Restaurant General Manager

Tossed
Morrisville, NC
09.2016 - 10.2018
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Limited portion sizes and used garnishes to control food costs
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Recruited top-notch employees for Expo and Crew Member positions
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Coordinated and organized all restaurant inventory
  • Scheduled over 18 employees by assigning shifts

Sales Manager

Mattress Warehouse
Durham, NC
11.2014 - 09.2016
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Supervised 25 Retail Sales Reps in providing excellent customer service to customers requiring assistance for sales and financing issues
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys

Store Manager

Verizon Wireless
Cary, NC
02.2014 - 09.2014
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Rotated merchandise and displays to feature new products and promotions
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Increased profits 10% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis

Membership Director

Fitness Connection
RTP, NC
11.2011 - 02.2014
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Targeted new markets and increased sales 25% through proactive sales and negotiation techniques
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping

Education

High School Diploma -

Eastern Alamance High School
Mebane, NC
06.2005

Some College (No Degree) - Business Administration And Management

Alamance Community College
Graham, NC
2007

Skills

  • Basic administrative knowledge
  • Upselling techniques
  • Cash register familiarity
  • Point of Sale systems
  • Excellent communication skills
  • Active listening skills
  • Skilled problem solver
  • Opening and closing procedures
  • Personable
  • POS systems knowledge
  • POS software expert
  • Luxury furniture sales

Accomplishments

  • Promoted to Retail Store Manager after only 3 months of employment at T-Mobile
  • Exceeded team sales goals by 15%
  • Achieved status as one of 2 top sales performers in the region comprised of 28 stores

Timeline

Retail Store Manager

T-Mobile
10.2018 - Current

Restaurant General Manager

Tossed
09.2016 - 10.2018

Sales Manager

Mattress Warehouse
11.2014 - 09.2016

Store Manager

Verizon Wireless
02.2014 - 09.2014

Membership Director

Fitness Connection
11.2011 - 02.2014

High School Diploma -

Eastern Alamance High School

Some College (No Degree) - Business Administration And Management

Alamance Community College

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