Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micheal Neal

Mesa,AZ

Overview

15
15
years of professional experience
1
1
Certification

Work History

Driver

Uber
05.2019 - Current
  • I deliver food and Transport people to their destination
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Cook

Denny's
06.2017 - 06.2021
  • I make and cook the orders
  • And prep the product we use to make the food.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Customer Service Representative

DISH
11.2016 - 03.2018
  • At first, was answering phones for Dish customers needing assistance with their billing and technical problems
  • Provided assistance to clients
  • Assisted customers with questions
  • Processed exchanges, refunds, customer transactions and orders.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Cook

Denny's Restaurants
06.2016 - 12.2016
  • I was the main cook
  • I was the favorite for everyone, even had certain customers that would come for my food and if I was not working, they would come back when I was
  • I needed to get away from food
  • I trained to cooks that was hired.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.

Cook/Prep

Elmers Restaurant
06.2008 - 05.2016
  • When I was not doing the cooking, I was prepping the food
  • Mainly I was the cook
  • Everyone that worked there would ask to work my shift because I knew exactly what I was doing and was never told otherwise
  • Reason for leaving was that my family and I were moving back to AZ
  • They (Elmer's) wanted me to stay so bad that they offered me Kitchen Manager if I stayed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Identified inefficiencies leading to improved productivity.
  • Communicated with vendors to negotiate prices for bulk ingredients and reduce costs.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

High School Diploma -

Tempe High School
Tempe, AZ
05.1993

Skills

  • Basic Computer Skills (5 years)
  • Customer Service
  • Call Center
  • CSR
  • Kitchen Experience
  • Food Preparation
  • Meal Preparation
  • Cooking
  • Food Handling
  • Assembly line (2 years)
  • Food Safety
  • Busser
  • Serving Experience
  • English
  • Product Promotion
  • GPS Navigation
  • Mileage Tracking
  • Commercial Driving
  • Clean Driving Record
  • Time Management
  • Valid Driver's License
  • Pre-Trip and Post-Trip Inspections
  • Positive Attitude
  • Clean MVR
  • Vehicle Cleaning and Maintenance

Certification

Food Handler Certification

Timeline

Driver

Uber
05.2019 - Current

Cook

Denny's
06.2017 - 06.2021

Customer Service Representative

DISH
11.2016 - 03.2018

Cook

Denny's Restaurants
06.2016 - 12.2016

Cook/Prep

Elmers Restaurant
06.2008 - 05.2016

High School Diploma -

Tempe High School
Food Handler Certification

Similar Profiles

CREATE PROFILE
Micheal Neal