Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micheal Penn

Fort Worth,TX

Summary

Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

35
35
years of professional experience

Work History

Department Manager of Plumbing

Sutherlands
03.1990 - 01.2000
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Custodian

Fort Worth ISD
01.2002 - 12.2011
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept building spaces premises clean inside and outside.

Inventory of Clothing

C.L Trading GMBH
10.2012 - 08.2014
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Shipping and receiving clothing, such as suits and pants.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Specialist in Plumbing

Lowes Home Improvment
06.2015 - 12.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Education

No Degree - Photography

East Texas State University
Commerce, TX

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Inventory maintenance

Timeline

Sales Specialist in Plumbing

Lowes Home Improvment
06.2015 - 12.2024

Inventory of Clothing

C.L Trading GMBH
10.2012 - 08.2014

Custodian

Fort Worth ISD
01.2002 - 12.2011

Department Manager of Plumbing

Sutherlands
03.1990 - 01.2000

No Degree - Photography

East Texas State University

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