Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micheal Roscom

Dunn,NC

Summary

Accomplished General Manager at Hwy 55 Burgers Shakes & Fries, known for a strong work ethic and exceptional team-building skills. Spearheaded initiatives that maintained the highest profitability for 17 months, blending expertise in machinery operation with innovative problem-solving. Excelled in fostering teamwork, driving sales growth, and implementing quality assurance controls to exceed performance targets in multiple career fields.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Machine Operator

Gaines Construction LLC
01.2024 - 02.2025
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Collaborated with team members to optimize production processes and improve overall performance.

General Manager

Hwy 55 Burgers Shakes & Fries
03.2021 - 01.2024
  • Maintained highest profitability of all stores for 17 consecutive months.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Lead Field Service Technician

Midstate Specialties Inc.
04.2010 - 12.2020
  • Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
  • Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
  • Improved customer satisfaction by promptly addressing and resolving field service issues.
  • Streamlined processes for troubleshooting and repair, resulting in faster response times.
  • Troubleshot complex technical issues effectively using comprehensive analytical skills.
  • Consistently exceeded performance targets set by management regarding quality assurance metrics.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team's capabilities.
  • Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
  • Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
  • Developed strong relationships with clients by providing exceptional customer service and support.
  • Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
  • Followed safety procedures to avoid injuries in field.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Shift Manager

Squeeze Inn Burgers
06.2007 - 02.2010
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.

Education

High School Diploma -

Florin High School
Sacramento, CA

Skills

  • Strong work ethic
  • Machinery operation
  • Good communication
  • Quality assurance controls
  • Problem-solving
  • Teamwork and collaboration
  • Computer skills
  • Workplace safety
  • Team building
  • Goal setting
  • Training and development

Certification


  • Food Safety Manager Certificate
  • Occupational Safety and Health Administration 10-hour (OSHA 10)

Timeline

Machine Operator

Gaines Construction LLC
01.2024 - 02.2025

General Manager

Hwy 55 Burgers Shakes & Fries
03.2021 - 01.2024

Lead Field Service Technician

Midstate Specialties Inc.
04.2010 - 12.2020

Shift Manager

Squeeze Inn Burgers
06.2007 - 02.2010

High School Diploma -

Florin High School

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Micheal Roscom