Micheal Rose
Review/Revision & Expeditor Lead
Lewisville,TX
Summary
Dynamic leader with a proven track record at Hoya Vision Care, enhancing production efficiency and customer satisfaction. Expert in project management and social media marketing, I excel in process facilitation and interpersonal communication. Successfully boosted brand visibility and team performance, demonstrating reliability and innovative problem-solving skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Review/Revisions & Expeditor Lead
Hoya Vision Care
Lewisville , TX
03.2016 - Current
- Resolving edits that delay production.
- Responsible for expediting and resolving edit issues for two key accounts, Roka, and Warby Parker.
- Utilizing Power BI to track long-tail orders for expediting.
- Thorough understanding of lenses and production within all Hoya labs.
- Creating 20 - 1000 samples for sales, marketing, and accounts.
- Working closely with Sales Reps to resolve escalated or special priority accounts.
- Developing systems that encourage my team to maximize their potential.
- Cross-collaborating with management and lab workers to expedite orders.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Social Media Marketing Manager
Dr.Brandon Black Chiropractic
Dallas, Texas
06.2020 - 11.2020
- Developed customized paid advertising campaigns for maximum return on investment.
- Managed multiple social media platforms for increased engagement and audience growth.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Marketing and Sales Manager
Appco Group
Dallas, Texas
07.2015 - 02.2016
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Managed a high-performing marketing team to execute successful product launches and promotional events.
- Created comprehensive sales training programs, empowering team members to excel in their roles and contribute to company growth.
- Fostered a culture of continuous improvement within the marketing and sales teams, promoting innovation and best practices sharing.
Optician Assistant
Essilor of America
Dallas, Texas
06.2015 - 07.2015
- Actively participated in making commercials and promotional events for the company with frame vendors.
- Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
- Assisted in training new team members on office protocols and best practices to maintain high-quality service standards.
Expeditor/Outbound Call Center Agent
VSP Vision Care
Lewisville, TX
07.2013 - 05.2014
- Worked with supervisors and team members to find problem orders that needed expediting.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Made 50-100 outbound calls per day to accounts we needed frames from.
Associate Optician
Walmart
Dallas, TX
11.2012 - 06.2013
- Actively did sales and marketing by walking around Walmart, asking to clean customer glasses with a Walmart brand lens cleaner.
- Stayed up-to-date on industry trends, enabling informed recommendations of cutting-edge lens technology to clients.
- Collaborated with optometrists to ensure accurate prescription measurements and optimal lens selection for patients.
- Evaluated current processes and provided suggestions for improvements, resulting in increased efficiency within the optician practice.
Education
Associate of Arts - Merchandise Marketing & Design
Wade College
Dallas, TX 06.2011 - 01.2012
Skills
Project Management
Paid Advertising
Process facilitation
Troubleshooting
Brand Promotion
Social Media Marketing
Marketing automation
Interpersonal Skills
Reliability
Sales Presentations
Written Communication
Social Media Management
Accomplishments
I received Team Lead of the year from Hoya.
Certification
Social Media Marketing
Timeline
Social Media Marketing Manager
Dr.Brandon Black Chiropractic
06.2020 - 11.2020
Review/Revisions & Expeditor Lead
Hoya Vision Care
03.2016 - Current
Marketing and Sales Manager
Appco Group
07.2015 - 02.2016
Optician Assistant
Essilor of America
06.2015 - 07.2015
Expeditor/Outbound Call Center Agent
VSP Vision Care
07.2013 - 05.2014
Associate Optician
Walmart
11.2012 - 06.2013
Associate of Arts - Merchandise Marketing & Design
Wade College
06.2011 - 01.2012
Social Media Marketing
Similar Profiles
Isaac SantanaIsaac Santana
Optical Lab Technician at Hoya Vision CareOptical Lab Technician at Hoya Vision Care
MICHELLE G PATNETTMICHELLE G PATNETT
LAB SURFACE TECHNICIAN 1 at HOYA VISION CARELAB SURFACE TECHNICIAN 1 at HOYA VISION CARE
David Ramirez RiveroDavid Ramirez Rivero
AR/HV Supervisor at Hoya Vision CareAR/HV Supervisor at Hoya Vision Care