Micheal S. Hydorn
West Valley City,UT
Summary
Results-oriented Revenue Management Supervisor with a proven track record at Enhabit Home Health & Hospice of driving productivity through effective process optimization and dedicated staff development. Proficient in MS Office and adept at conflict resolution, consistently leading teams to surpass annual objectives.
Overview
24
24
years of professional experience
Work History
Revenue Management Supervisor
Enhabit Home Health & Hospice
02.2016 - Current
- Worked with multiple departments to enhance processes.
- Recognized areas for process optimization to elevate productivity levels.
- Assessed employee effectiveness and offered consistent coaching for performance enhancement.
- Conducted performance reviews, coaching, and disciplinary action as needed.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Reviewed employee timesheets for accuracy prior to submitting payroll information.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised team of 6-9 employees, maintaining compliance with company policies.
- Checked completed tasks for consistent quality and compliance with standards.
- Supported recruitment processes, conducted interviews, and facilitated new employee onboarding.
Billing Manager – Non Medicare
Encompass Home Health & Hospice
Salt Lake City, UT
02.2014 - 01.2016
- Monitor and maintain assigned accounts
- Gather all necessary information to prepare and bill insurance claims
- Interpret and process Explanation of Benefits from Insurance companies
- Outbound collections calls to Insurances
- Correcting and/or submitting appeals on denied claims
- Process claims adjustments and submit refunds as needed
- Assist in training new employees
- Add payor source in HCHB
Revenue Qualifications/Collections Team Lead - Medicare
Praxair/Apria Healthcare Inc.
Salt Lake City, UT
08.2010 - 02.2014
- Perform internal quality audits to ensure that all necessary documentation is included in each patient file
- Perform quality assurance checks on staff members to ensure compliance with Medicare guidelines
- Assigns, directs work and coaches staff members
- Provide input on performance appraisals and selection, promotion, merit increases and employee discipline
- Responsible for on-going training of 7-10 Medicare Revenue Qualifications/Collections agents
- Responsible for on-going training of 7-10 Aetna collections agents
- Responsible for collecting on outstanding claims from a group of payors (non-government and Medicare)
- Correcting and/or submitting appeals on denied claims
- Process claims adjustments and submit refunds as needed
- ICD-9 coding and CPT experience
Collections Supervisor
Wells Fargo Auto Finance
Salt Lake City, UT
04.2006 - 08.2008
- Responsible for day-to-day operations of a team of 10 to 12 collection agents
- Planned, directed, supervised and evaluated workflow
- Coordinated work activities to achieve the volume expected to meet operational requirements (75% success rate versus monthly goal, 100% success rate versus yearly goal)
- Recommended operational improvements as needed
- Responsible for day-to-day application of policies and procedures
- Monitored performance of staff members according to established standards and conducted performance evaluations
Collections Supervisor
Dollar Financial Group Inc.
Salt Lake City, UT
12.2000 - 04.2006
- Responsible for the training of 14 to 22 collection agents
- Met or exceeded monthly collection goal 65%
- Met or exceeded yearly collection goal 100%
- Responsible for building Collections campaigns using Davox
- Responsible for the training of 9 to 15 Customer Service agents
- Responsible for selling the Cash ‘Til Payday program to prospective merchants
Education
Graduate of Army recruiter Course - Army Recruiter
Fort Benjamin Harrison
Indianapolis, IN04.1995
High School Diploma -
Vista High School
Vista, CA06-1985
Skills
- Staff development
- Process optimization
- MS office
- Problem-solving
- Multitasking Abilities
- Hiring and training
- Conflict resolution
- Performance evaluation
- Computer skills
- Professional demeanor
- Attention to detail
- Active listening
- Teamwork and collaboration
- Positive attitude
Military Service
Honorable Discharge, Gold Army Recruiter’s Badge with Three Sapphire Stars, 3 Army Achievement Medals, 1 Army Commendation Medal, Graduate of Primary Leadership Development Course, Graduate of Basic Non-Commissioned Officer Course
Timeline
Revenue Management Supervisor
Enhabit Home Health & Hospice
02.2016 - Current
Billing Manager – Non Medicare
Encompass Home Health & Hospice
02.2014 - 01.2016
Revenue Qualifications/Collections Team Lead - Medicare
Praxair/Apria Healthcare Inc.
08.2010 - 02.2014
Collections Supervisor
Wells Fargo Auto Finance
04.2006 - 08.2008
Collections Supervisor
Dollar Financial Group Inc.
12.2000 - 04.2006
Graduate of Army recruiter Course - Army Recruiter
Fort Benjamin Harrison
High School Diploma -
Vista High School
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