Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micheal Smith

Lexington,SC

Summary

Dedicated Tow Truck Driver with a strong work ethic and proven expertise in towing equipment operation at Protow. Recognized for delivering exceptional customer service and enhancing operational efficiency through effective planning. Skilled in vehicle maintenance and repair, ensuring safety and reliability while minimizing downtime for clients.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

Protow
10.2023 - Current
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.

Mechanic

Crescent Collision
10.2023 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.

Tow Truck Driver

Freedom Towing
01.2023 - 10.2023
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
  • Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Contributed to company growth by generating new leads through networking events and community initiatives.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Inspected load security and checked for damages.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Mechanic

Crescent Collision
02.2018 - 01.2023
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.

Tow Truck Driver

Protow Inc
10.2017 - 01.2023
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Mechanic

Easy Ride Auto Sales
01.2000 - 02.2010
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.

Education

Northside High School
Warner Robins, GA

GED -

GED
Columbia, SC
04.2012

Skills

  • Strong work ethic
  • Towing equipment operation
  • Safe driving practices
  • Customer service
  • Vehicle maintenance and repair
  • Roadside assistance
  • Heavy lifting
  • Organization and planning

Certification

Work keys

Timeline

Tow Truck Driver

Protow
10.2023 - Current

Mechanic

Crescent Collision
10.2023 - Current

Tow Truck Driver

Freedom Towing
01.2023 - 10.2023

Mechanic

Crescent Collision
02.2018 - 01.2023

Tow Truck Driver

Protow Inc
10.2017 - 01.2023

Mechanic

Easy Ride Auto Sales
01.2000 - 02.2010

Northside High School

GED -

GED

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Micheal Smith