Summary
Overview
Work History
Education
Skills
Timeline
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Micheal Walker

Valley Springs,CA

Summary

Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

26
26
years of professional experience

Work History

Cable Splicing Technician

AT&T
Jackson, CA
01.2014 - Current
  • Troubleshot software and hardware problems on a variety of mobile devices.
  • Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
  • Assessed customer needs in order to provide appropriate solutions for phone repairs.
  • Maintained accurate records of all repair work completed.
  • Cleaned and tested parts before assembling them into complete units.
  • Attended training sessions related to product updates or changes in industry standards whenever applicable.
  • Utilized specialized diagnostic tools such as oscilloscopes and multimeters, when required by certain repairs.
  • Replaced defective components such as batteries, screens, cameras, speakers.
  • Performed system updates and installed new software applications as needed.
  • Ensured that all tools were properly calibrated and maintained in good working condition.
  • Created detailed reports outlining the nature of each repair job performed.
  • Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
  • Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Installed, set up and repaired devices and system components.
  • Tested connections to verify power supplies and communication link functionality.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed and repaired distribution racks and cables.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Ran wires between components and to outside cable systems.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Assembled and installed communication equipment.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.

Cable Locator

AT&T
Stockton, CA
02.2004 - Current
  • Reported any discrepancies found while conducting locates directly back to the client or supervisor.
  • Evaluated soil conditions prior to commencing any digging activities in order to minimize damage caused by excavation tools.
  • Developed an understanding of local regulations related to utility locates and excavation activities.
  • Assisted with the coordination of traffic control during excavation activities.
  • Inspected construction sites prior to commencement of any digging activity.
  • Assessed the job site conditions and identified areas where additional safety measures were necessary.
  • Responded to emergency calls for service and conducted emergency locates when required.
  • Adhered strictly to safety protocols while performing work at active job sites.
  • Attended meetings with stakeholders such as property owners, contractors, engineers, surveyors to discuss project plans related to locating buried utilities.
  • Performed utility locates using electronic locating equipment to identify underground utilities.
  • Ensured that all personnel working at a job site had received appropriate safety training before beginning work.
  • Communicated effectively with team members and supervisors throughout the duration of a project.
  • Identified potential hazards in order to maintain a safe working environment.
  • Utilized problem-solving skills to resolve issues that arose during the locating process.
  • Provided guidance and technical support for colleagues who were new on the job or unfamiliar with certain procedures.
  • Conducted research on utility companies and other sources to obtain information regarding the location of existing utilities.
  • Maintained records of locate requests, dig sites, and excavations for future reference.
  • Documented all findings from each locate request with skhes or photographs as needed.
  • Interpreted blueprints or drawings in order to accurately determine the location of existing utilities.
  • Verified accuracy of all locate marks prior to excavation activities.
  • Provided assistance in resolving conflicts between contractors and utility companies concerning conflicting locate marks.
  • Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
  • Located underground utilities prior to work being completed.
  • Searched for underground utilities in various weather conditions and notified supervisor of field issues.
  • Located and determined depths of underground facilities and lines using [Type] equipment.
  • Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
  • Trained new locators on industry-specific software and tools.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
  • Filled out daily paperwork based on locations and findings for delivery to [Job Title].
  • Designated potential locations for new lines based on utility lines already in place.
  • Completed inspections on [Type] utilities to assess safety and compliance with applicable regulations.
  • Communicated with customers to access work areas and explain work.
  • Installed, set up and repaired devices and system components.
  • Set up modems and other hardware with necessary cables.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Completed line work at heights using bucket trucks and underground using access points.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Worked with truck-mounted reels to complete large installation projects.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.

Staff Associate

AT&T
San Ramon, CA
04.1998 - Current
  • Provided administrative support to management team.
  • Assisted customers with product selection and purchase decisions.
  • Maintained accurate records of customer orders and inventory levels.
  • Tracked shipments from vendors to ensure timely delivery of products.
  • Greeted visitors upon arrival at the office and provided them with necessary information.
  • Processed payments from customers using point-of-sale systems or cash registers.
  • Resolved customer complaints in a timely manner while keeping a positive attitude.
  • Created promotional materials for upcoming events and campaigns.
  • Drafted correspondence, memos, reports, and other documents.
  • Assisted in preparing presentations for clients regarding company products and services.
  • Participated in weekly meetings with senior management to discuss progress of projects.
  • Organized office supplies and equipment for staff use.
  • Prepared invoices, purchase orders, and other financial documents as needed.
  • Developed training materials for new staff members in order to ensure proper onboarding process is followed.
  • Implemented cost-saving measures within the organization to reduce overhead expenses.
  • Monitored incoming emails and responded appropriately.
  • Developed strategies for increasing sales in specific regions or locations.
  • Performed data entry into computer systems to update customer information.
  • Coordinated travel arrangements for employees attending conferences or seminars.
  • Conducted research on various topics related to the company's products and services.
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Executed record filing systems to improve document management and organization.
  • Gathered and sorted data for inclusion in reports and files.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Used scheduling software to delegate resources and manage calendars.
  • Instituted new employee training procedures to reduce onboarding process time length.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.

C-17 Loadmaster

Air Force Reserves
Travis AFB, CA
02.2019 - 06.2022
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Demonstrated use of emergency equipment, including oxygen masks to educate and inform passengers.
  • Completed pre-flight and post-flight for aircraft and aircraft systems.
  • Reviewed cargo and passenger placement to ensure compliance with aircraft regulations.
  • Computed and completed aircraft weight and balance documentation using manual or electronic methods.
  • Verified cargo manifest accuracy against actual items loaded and unloaded.
  • Trained new staff members on all aspects of loadmaster duties including safety protocols.
  • Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
  • Inspected cabin interior after flights for any damage or security issues.
  • Secured cargo in accordance with FAA regulations using appropriate tie-downs and straps.
  • Advised pilots on operational requirements for takeoff performance calculations.
  • Kept detailed log books up-to-date regarding daily activities performed while on duty.
  • Responded to emergency situations quickly and appropriately according to established protocol.
  • Monitored dangerous goods placards for proper labeling and stowage locations.
  • Reviewed plans and documentation after receiving cargo and passenger load briefing.
  • Provided assistance in the event of an evacuation or other emergency situation onboard the aircraft.
  • Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
  • Calculated weight, balance, and center of gravity of aircraft before flight.
  • Operated hoisting equipment for loading heavy objects onto the aircraft.
  • Managed inventory of supplies necessary for successful completion of job tasks.
  • Assisted passengers with boarding and deboarding aircraft safely and efficiently.
  • Monitored cargo loading and unloading operations, following security, and safety measures.
  • Maintained accurate records related to passenger counts, cargo loads, fuel consumption.
  • Ensured all passengers had their seatbelts fastened prior to take off and landing as per FAA rules.
  • Communicated regularly with pilots during flights to monitor fuel levels, load distribution, weather conditions.
  • Supervised ground personnel during loading operations to ensure safe operation.
  • Conducted pre-flight inspections of aircraft and cargo to ensure safety and compliance with regulations.
  • Performed post-flight inspections on cabin interior components such as seats, bins.
  • Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
  • Inspected cargo for accuracy of documentation and weight requirements.
  • Staged aircraft cargo to direct ground crew to unload and load baggage.
  • Discussed cargo handling with flight crew to monitor in-flight movement.
  • Trained new team members to apply industry best practices and airfield safety protocols.
  • Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed.
  • Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
  • Used scanners to track parcel information, condition or receipt.
  • Checked import and export documentation to determine cargo contents.
  • Operated job-related equipment to deliver items to destination without damage.
  • Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Analyzed charts and computers to calculate load weights for aircraft compartments.
  • Strapped larger items down over protective padding to secure throughout flight.

Infantryman

Army
Fort Riley North, KS
01.1999 - 02.2004
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Maintained accountability of assigned personnel, weapons, equipment and supplies.
  • Ensured compliance with safety regulations and standard operating procedures.
  • Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
  • Supervised junior enlisted personnel in their duties and responsibilities.
  • Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
  • Participated in tactical planning sessions to determine mission objectives.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Assisted with the maintenance of weapons, equipment and vehicles.
  • Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
  • Utilized night vision devices to monitor activity at night.
  • Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
  • Provided security for convoys, installations and personnel in hostile areas.
  • Monitored communications systems for orders, instructions and alerts.
  • Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
  • Developed defensive positions to protect against enemy attacks.
  • Operated and mounted night vision devices to zero in and engage targets.
  • Assessed terrain features to determine optimal routes for movement of personnel and equipment.
  • Led infantry team of [Number] members in combat operations, providing tactical guidance for individuals with varying strengths.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Inspected ammunition supplies to verify serviceability prior to use in field exercises or combat situations.
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Performed reconnaissance and surveillance operations in support of combat operations.
  • Coordinated fire support activities with other units on the battlefield.
  • Rendered first aid treatment to injured personnel on the battlefield.
  • Mobilized vehicles, troops and weaponry to conduct reconnaissance missions.
  • Engaged enemy forces during offensive operations.
  • Collected intelligence information from local sources.
  • Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
  • Defended country against threats by capturing, destroying and repelling enemy forces during combat.
  • Conducted search-and-rescue missions for downed pilots or isolated ground troops.
  • Directed air strikes against enemy targets as directed by higher command.
  • Accounted for multi-million dollar inventories of equipment and supplies with no losses.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
  • Maintained peak physical condition to stay ready for challenging missions.
  • Cleaned and maintained weaponry following official procedures for optimum reliability.
  • Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
  • Conducted regular war games without live ammunition to practice scouting, attacks and counteroffensive movements.
  • Moved quickly on foot carrying as much as [Number] pounds to reinforce formations and carry out attacks.
  • Inspected and repaired systems to maximize performance.
  • Placed explosives of different sizes and intended uses in support of mission objectives.
  • Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
  • Obtained key intelligence to protect troops and aide in combat decision-making.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
  • Set up combat positions and deployed forward weaponry in support of overall combat mission.
  • Engaged targets during different types of combat situations following precise orders from commanders.
  • Destroyed enemy positions to eliminate threats from troops, artillery and long-range missile systems.
  • Maintained critical communication in electronic warfare environment.
  • Captured enemy troops, weaponry and equipment with small-group and large ground maneuvers.
  • Contributed to swift engagement and destruction of enemy ground forces during [Type] deployment.
  • Followed safe and successful methods for minesweeping and mine removal in diverse locations.

Education

High School Diploma -

Tokay High School
Lodi, CA
06-1996

Skills

  • System Upgrades
  • OSHA Compliance
  • Equipment Calibration
  • Project Management
  • Telecommunications
  • Electrical Systems
  • Power Tools Operation
  • Grounding Procedures
  • Hand Tools Proficiency
  • Emergency Repairs
  • Stress Tolerance
  • Schematic Interpretation
  • Project Management Abilities
  • Aerial Lift Operation
  • Teamwork and Collaboration
  • Team Collaboration
  • Problem-Solving
  • Adaptability
  • Written Communication
  • Writing Reports
  • Antenna Equipment
  • Troubleshooting and Diagnosis
  • Continuous Improvement
  • Problem-Solving Aptitude
  • System Repair
  • Interpersonal Skills
  • Configuring Devices
  • Vehicle Maintenance
  • Self Motivation
  • Analytical Skills
  • Interpersonal Communication
  • Equipment Installation
  • Effective Communication
  • Team Building
  • Excellent Communication
  • Time Management
  • Multitasking
  • Diagnosing Issues
  • Problem-Solving Abilities
  • Adaptability and Flexibility
  • Records Management
  • Instructing Customers
  • Educating Customers
  • Trench Digging
  • Router Installation and Optimization
  • Professionalism
  • Professional Demeanor
  • Safety Practices
  • Task Prioritization
  • Time Management Abilities
  • Device Installation
  • Goal Setting
  • Organizational Skills
  • Relationship Building
  • Decision-Making
  • Attention to Detail
  • Electrical Troubleshooting
  • Active Listening
  • Configuring Equipment
  • Safety Awareness
  • Installing Equipment
  • Analytical Thinking
  • Maintaining Components
  • Reliability

Timeline

C-17 Loadmaster

Air Force Reserves
02.2019 - 06.2022

Cable Splicing Technician

AT&T
01.2014 - Current

Cable Locator

AT&T
02.2004 - Current

Infantryman

Army
01.1999 - 02.2004

Staff Associate

AT&T
04.1998 - Current

High School Diploma -

Tokay High School

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Micheal Walker