Micheal Wesley
Summary
Dynamic IT Support Engineer with a proven track record at Dormans Products, excelling in system optimization and issue resolution. Leveraging strong customer service and negotiation skills, I consistently exceeded sales targets as a Sales Representative at DIRECTV, enhancing client relationships and driving brand engagement through strategic social media initiatives.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Dormans Products
09.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Sales Representative
DIRECTV
06.2018 - 10.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded sales targets through effective planning and goal setting.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Education
Software Engineering - Computer Engineering
TripleTen
Vevay, IN05-2016
Software Engineering - Computer Engineering
TripleTen
Cheyenne, WY11-2025
Skills
- Customer relationship building
- Negotiation tactics
- Customer service
- Interpersonal communication skills
- Sales expertise
- Sales closing
Certification
Ivy Tech
Computer Fundamentals Certificate
Timeline
IT Support Engineer
Dormans Products
09.2024 - Current
Sales Representative
DIRECTV
06.2018 - 10.2020
Software Engineering - Computer Engineering
TripleTen
Software Engineering - Computer Engineering
TripleTen
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