Micheal Windom
Waco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pawn Broker
Rodeo Pawn
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Improved sales performance by employing effective merchandising techniques to showcase high-value items.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
Crane Inspector Helper
Royal Arc Welding
06.2022 - 01.2024
- Improved inspection processes by assisting lead inspectors with routine and complex tasks.
- Enhanced overall efficiency by maintaining and organizing inspection equipment and tools.
- Ensured timely completion of inspections by effectively coordinating with team members.
- Assisted in reducing inspection errors by accurately recording data and observations during inspections.
- Maintained an organized workspace, regularly inventorying supplies and restocking materials as needed.
- Trained other workers in inspection and testing procedures.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Maintained a clean driving record with zero accidents, ensuring safe and timely.
Service Writer /Auto Mechanic
Loop 340 Auto
02.2022 - 06.2022
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
Commercial Driver
AutoZone
08.2021 - 02.2022
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
- Reduced fuel consumption through efficient route planning and attentive driving habits.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
Grocery Stocker
HEB Grocery Store
01.2020 - 02.2021
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
Store Manager
City Limits Liquor
07.2018 - 01.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
No Degree - Automotive Mechanics
Texas State Technical College - Waco
Waco, TX01.2020
High School Diploma -
University of Texas Charter School
Waco, TX05.2016
Skills
- Inspecting vehicles
- Replacing parts
- Material Inspection
- Measurement techniques
- Technical knowledge
- Industry Regulations
- Workforce Management
- Time Management
Accomplishments
- Supervised team of 8 staff members.
- Achieved new sales goals through effectively helping with sales strategies to all team members.
Certification
- Licensed Pawn broker
- Certified forklift, Royal Arc Welding.
Timeline
Pawn Broker
Rodeo Pawn
02.2024 - Current
Crane Inspector Helper
Royal Arc Welding
06.2022 - 01.2024
Service Writer /Auto Mechanic
Loop 340 Auto
02.2022 - 06.2022
Commercial Driver
AutoZone
08.2021 - 02.2022
Grocery Stocker
HEB Grocery Store
01.2020 - 02.2021
Store Manager
City Limits Liquor
07.2018 - 01.2020
No Degree - Automotive Mechanics
Texas State Technical College - Waco
High School Diploma -
University of Texas Charter School