Summary
Overview
Work History
Education
Skills
Timeline
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Micheal Wortman

Cincinnati

Summary

With a proven track record at DHL Express, I excel in minimizing cargo damage and enhancing team efficiency, demonstrating top-notch problem-solving and leadership skills. My expertise in safety procedures compliance and a commitment to continuous learning have significantly reduced flight delays, fostering a culture of safety and operational excellence.

Diligent Lead Ramp Agent with background in airport ramp operations. Skilled in coordinating ground support activities and ensuring timely aircraft turnaround. Demonstrated ability to work efficiently under pressure and effectively use communication and teamwork skills.

Goal-driven and skilled individual offering 10 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Professional in airport ground services prepared for demanding logistics and support roles. Proven experience in managing customer service and coordinating with team members to meet operational deadlines. Known for reliability and adaptability in dynamic environments, ensuring smooth and efficient operations.

Professional with strong background in airport operations, prepared for this role. Known for effective teamwork and ability to adapt to changing needs. Skilled in equipment handling, ensuring safety protocols, and managing tight schedules. Reliable in achieving results and supporting team success.

Overview

10
10
years of professional experience

Work History

Airport Ramp Agent

DHL Express
06.2018 - Current
  • Minimized damage to cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual cargo handling and loading processes.
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
  • Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
  • Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
  • Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Guided aircraft into and out of parking positions using hand signals.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure accuracy is achieved.

Ramp Agent

Envoy Air Inc an American Airlines Company Group
11.2014 - 06.2018
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 12+ daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area, while using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing weather conditions, minimizing disruptions to airport operations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of luggage.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
  • Conducted thorough pre-flight checks for luggage, ensuring compliance with weight and safety regulations.
  • Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
  • Fostered culture of safety, resulting in fewer workplace accidents and injuries.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of baggage to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Education

High School Diploma -

Reading Community Schools
Cincinnati, OH
05-2014

High School Diploma -

Scarlet Oaks Vocational School
Cincinnati, OH
05-2014

Skills

  • Security awareness
  • Dangerous goods handling
  • Safety procedures compliance
  • Weight/balance loading
  • Dependable and responsible
  • Freight handling
  • Problem-solving
  • Pushback and towing
  • Team leadership
  • Aircraft safety checks
  • Crew assistance
  • Hazardous materials handling
  • Customer service
  • Security processes
  • Security compliance
  • Willing to learn
  • Attention to detail

Timeline

Airport Ramp Agent

DHL Express
06.2018 - Current

Ramp Agent

Envoy Air Inc an American Airlines Company Group
11.2014 - 06.2018

High School Diploma -

Reading Community Schools

High School Diploma -

Scarlet Oaks Vocational School

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Micheal Wortman