Ars of professional experienceYe
Micheala (Marie) Johnson
Warren,VT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
8
8
Total working years
Work History
Manager
A Fine Shine
- Managed and motivated employees to be productive and engaged in work.
- Corresponded with all team members to ensure timely arrival, installation, and pack-up.
- Engaged with incoming clients to set up initial meeting/estimate, on-call to any client that is in need
- Managed a team of 8-12 to correctly install electrical wiring to ensure power sources are evenly distributed reducing the likelihood of a power surge
- Created a new system to track and record installations for easier install the next year. Original system worked - but less efficient.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Owner
MJ Contracting Solutions
07.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
House Cleaner
Freedom Property Services
08.2021 - 07.2022
- Created administrative and customer service departments of the start-up.
- Created complete training plan for onboarding new hires.
- Ensured spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
Hotel Front Desk Clerk
Sugarbush Resort
11.2020 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Managed lost and found items to assist guests with retrieving belongings.
- Completed late check-ins and directed guests to rooms and facilities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Business Administration W/con Project Management
Southern New Hampshire University
Manchester, NH11.2023
High School Diploma -
Hannibal Central School
Hannibal, NY06.2015
Skills
- Business Management
- Client Service
- Verbal and Written Communication
- Quality Assurance Controls
- Health and Safety Compliance
- Time management
- Attention to detail
- Supply Stocking
- Guest Relations
- Decision Making
- Problem Solving
- Interpersonal Skills
- Microsoft Office
- Strategic Planning
- Project Tracking
- Budget Control
- Client Relations
- Startups Background
- Stakeholder Communications
- Conflict Management
- Active Listening
- Critical Thinking
- Agile Methodologies
- Resiliant to Adversity
Accomplishments
Meritorious Mast -United States Marine Corps 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
MJ Contracting Solutions
07.2022 - Current
House Cleaner
Freedom Property Services
08.2021 - 07.2022
Hotel Front Desk Clerk
Sugarbush Resort
11.2020 - 08.2021
Manager
A Fine Shine
Bachelor of Science - Business Administration W/con Project Management
Southern New Hampshire University
High School Diploma -
Hannibal Central School
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