Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michealia Lewis

Greenville

Summary

Experienced with providing direct care and support to individuals in residential settings, ensuring their comfort and safety. Utilizes effective communication and empathy to build trusting relationships and address immediate needs. Knowledge of personal care techniques and behavioral management strategies to promote client well-being.

Overview

13
13
years of professional experience

Work History

Direct Care Staff Member

North Star RTC
10.2022 - 11.2024
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in childrens health status to case manager.
  • Kept children engaged in social networks and communities for personal health and growth.

Customer Service Representative/Call Center

Results
10.2020 - 09.2022
  • Assisted with technical support duties
  • Monitored claims and physician-related services
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Dietary Aide

Legend Healthcare and Rehabilitation
07.2018 - 11.2019
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed all food safety regulations while preparing meals for patients.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Kept all kitchen areas clean, tidy and free of hazards.

Assistant Manager

Smoothie King
02.2012 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Belford Highschool
Greenville, TX
05.2001 -

Skills

    Compassionate care

    Emotional support

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Call center experience

    Team collaboration

    Computer proficiency

    Task prioritization

    Customer relationship management (CRM)

    Technical support

Timeline

Direct Care Staff Member

North Star RTC
10.2022 - 11.2024

Customer Service Representative/Call Center

Results
10.2020 - 09.2022

Dietary Aide

Legend Healthcare and Rehabilitation
07.2018 - 11.2019

Assistant Manager

Smoothie King
02.2012 - 05.2018

High School Diploma -

Belford Highschool
05.2001 -

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Michealia Lewis