Micheal L. Hamilton
Temple Hills,MD
Summary
Retail Supervisor Client Services | Customer Relationship Management | Account Management Reliable, energetic and resourceful customer service professional with years of experience providing excellent customer care and unsurpassed service . Ability to cultivate key client relationships for multiple campaigns in diverse industries.
Overview
5
5
years of professional experience
Work History
Retail Associate
Smithsonian Museum of American
Washington
06.2022 - Current
- Drive sales by greeting customers, helping locate merchandise and suggesting suitable options
- Aid in Smithsonian’s mission to engage and inspire more people by supporting other Smithsonian museums when needed
- Maintain a clean and safe workplace as well as ensure appropriate stock levels are on the sales floor throughout the day
Pharmaceutical Technician
CVS, Suitland
12.2021 - 07.2022
- Swiftly and correctly calculated dosages, prepared prescription labels and filled prescriptions for approval by pharmacists
- Researched and resolved dosage conflicts and insurance issues to ensure patient safety/wellness and build customer loyalty.
Salesman and Keyholder
Advanced Auto Parts
Suitland
10.2020 - 12.2021
- Assisted with monthly sale goals by aiding walk-in customers in selecting required parts, suggesting additional parts needed for the job, and up-selling, offering any specials and ensuring the customer is exposed the full product line
- Collaborated with outside sales representatives to ensure their orders were delivered in a timely manner
Retail Associate
Smithsonian Museum of American History
Washington
02.2019 - 03.2020
- Helped universal guests with diverse needs and accommodating them with the best possible solutions
- Communicated with the several other museums in the area to maximize sales while keeping a natural environment for guest
- Operated POS system to checkout customers in a fast and efficient manner
Education
High School Diploma -
Suitland High School
05.2012
Skills
- PROFESSIONAL SKILLS
- Mastery of Microsoft Office (Word, Excel, PowerPoint)
- Skilled problem solver
- Team player with exceptional leadership abilities
- Financial management
- Strong Communication and Interpersonal Skills
- Customer Service
- Goal-Driven
- Merchandise Receiving and Handling
- Flexible Hours
- Exceeding Customer Expectations
Accomplishments
- Being a diligent, well-rounded worker, I've made myself known by not just Ryan Davis, but Holly Reed and Mira as well.
- I have assisted two Smithsonian Eventories, worked multiple day and night events, and helped at neighboring museum by working during the first HIP HOP Block Party hosted in front of the Museum of African American Museum during the entire allotted time.
References
- Smithsonian Institute: June 2022 - Current
Gina Mercatili - (908) 380-4567
Email - Ginamercatili@gmail.com
Floor Supervisor/Visual Merchandiser
Brian Colbert - (202) 294-3590
Email - Colbertb@si.edu
Warehouse Supervisor
- CVS Pharmacy: Dec 2021 - June 2022
Donna McDaniel - (704) 252-3922
Email - Donna@outlook.com
Lead Pharmacist
- Advance Auto: October 2020 - December 2021
Marlon Brown - (202) 353-5365
Email - Marlonbr09@gmail.com
Assistant Manager
- Smithsonian Institute: Feb 2019 - March 2020
Julio RododRiguez (850) 497-3686
Email - Julio.r93@yahoo.com
Floor Supervisor
Timeline
Retail Associate
Smithsonian Museum of American
06.2022 - Current
Pharmaceutical Technician
CVS, Suitland
12.2021 - 07.2022
Salesman and Keyholder
Advanced Auto Parts
10.2020 - 12.2021
Retail Associate
Smithsonian Museum of American History
02.2019 - 03.2020
High School Diploma -
Suitland High School