Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Micheal L. Hamilton

Temple Hills,MD

Summary

Retail Supervisor Client Services | Customer Relationship Management | Account Management Reliable, energetic and resourceful customer service professional with years of experience providing excellent customer care and unsurpassed service . Ability to cultivate key client relationships for multiple campaigns in diverse industries.

Overview

5
5
years of professional experience

Work History

Retail Associate

Smithsonian Museum of American
Washington
06.2022 - Current
  • Drive sales by greeting customers, helping locate merchandise and suggesting suitable options
  • Aid in Smithsonian’s mission to engage and inspire more people by supporting other Smithsonian museums when needed
  • Maintain a clean and safe workplace as well as ensure appropriate stock levels are on the sales floor throughout the day

Pharmaceutical Technician

CVS, Suitland
12.2021 - 07.2022
  • Swiftly and correctly calculated dosages, prepared prescription labels and filled prescriptions for approval by pharmacists
  • Researched and resolved dosage conflicts and insurance issues to ensure patient safety/wellness and build customer loyalty.

Salesman and Keyholder

Advanced Auto Parts
Suitland
10.2020 - 12.2021
  • Assisted with monthly sale goals by aiding walk-in customers in selecting required parts, suggesting additional parts needed for the job, and up-selling, offering any specials and ensuring the customer is exposed the full product line
  • Collaborated with outside sales representatives to ensure their orders were delivered in a timely manner

Retail Associate

Smithsonian Museum of American History
Washington
02.2019 - 03.2020
  • Helped universal guests with diverse needs and accommodating them with the best possible solutions
  • Communicated with the several other museums in the area to maximize sales while keeping a natural environment for guest
  • Operated POS system to checkout customers in a fast and efficient manner

Education

High School Diploma -

Suitland High School
05.2012

Skills

  • PROFESSIONAL SKILLS
  • Mastery of Microsoft Office (Word, Excel, PowerPoint)
  • Skilled problem solver
  • Team player with exceptional leadership abilities
  • Financial management
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Goal-Driven
  • Merchandise Receiving and Handling
  • Flexible Hours
  • Exceeding Customer Expectations

Accomplishments

  • Being a diligent, well-rounded worker, I've made myself known by not just Ryan Davis, but Holly Reed and Mira as well.
  • I have assisted two Smithsonian Eventories, worked multiple day and night events, and helped at neighboring museum by working during the first HIP HOP Block Party hosted in front of the Museum of African American Museum during the entire allotted time.

References

  • Smithsonian Institute: June 2022 - Current

Gina Mercatili - (908) 380-4567

Email - Ginamercatili@gmail.com

Floor Supervisor/Visual Merchandiser

Brian Colbert - (202) 294-3590

Email - Colbertb@si.edu

Warehouse Supervisor

  • CVS Pharmacy: Dec 2021 - June 2022

Donna McDaniel - (704) 252-3922

Email - Donna@outlook.com

Lead Pharmacist

  • Advance Auto: October 2020 - December 2021

Marlon Brown - (202) 353-5365

Email - Marlonbr09@gmail.com

 Assistant Manager

  • Smithsonian Institute: Feb 2019 - March 2020

Julio RododRiguez (850) 497-3686

Email - Julio.r93@yahoo.com

Floor Supervisor

Timeline

Retail Associate

Smithsonian Museum of American
06.2022 - Current

Pharmaceutical Technician

CVS, Suitland
12.2021 - 07.2022

Salesman and Keyholder

Advanced Auto Parts
10.2020 - 12.2021

Retail Associate

Smithsonian Museum of American History
02.2019 - 03.2020

High School Diploma -

Suitland High School
Micheal L. Hamilton