Micheal N Parkes
New York,New York
Summary
Dedicated professional with over five years of experience in the hospitality industry. Demonstrated success in delivering exceptional service to both internal and external customers, consistently exceeding expectations. Proven track record as a polished hotel front desk manager, adept at fostering positive guest experiences through effective communication and attention to detail. Skilled in multitasking and managing diverse responsibilities in fast-paced environments. Passionate about creating memorable stays and ensuring guest satisfaction.
Overview
11
11
years of professional experience
Work History
Part Time Freelance Event Staff
Ameri Events Management
01.2022 - Current
- Provide event support and assistance for various clients of Ameri Events, including Reed Smith, Empire State Building, and Sloan Memorial Hospital.
- Assist with event setup, guest registration, catering service, and other on-site tasks as needed.
- Ensure the smooth and efficient operation of events by collaborating with team members and following established protocols and procedures.
- Worked well in the setting, providing support and guidance.
Front Desk Manager
Hotel Pennsylvania Manhattan
04.2019 - 11.2020
- Hiring, training, and managing staff
- Tending to guest complaints, and questions and providing exceptional customer service
- Manage Guest pre-arrival Request
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Guest Services Manager
Grand Bahia Principe Hotel
01.2016 - 09.2018
- Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Ensuring the front desk provides professional and friendly service
- Troubleshooting emergencies
- Managed 5 staff to deliver timely and courteous guest service at the front desk, housekeeping, and maintenance operations.
Guest Services Manager
Royal Decameron Hotel
01.2013 - 12.2015
- Upsell Private dinners and other services
- Honor special guest request
- Plan VIP guest tours
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN09.2026
Certificate - Hospitality Management
Heart College of Hospitality
Ochi Rios Jamaica 09.2014
Skills
- Hospitality Management
- Delegating
- Training
- Leadership
- Good Telephone Etiquette
- Problem Resolution
- Conflict Resolution
- Cultural Awareness
- Teamwork and Collaboration
- Self-Directed
Reading, Tennis, Gym,Yoga
As an author, I find solace and inspiration in the pages of books, which offer diverse perspectives and enrich my understanding of the world. Reading not only expands my knowledge but also broadens my thinking.
Tennis is my passion, serving as both a physical outlet and a mental stimulant. It enhances my flexibility and sharpens my focus, offering a dynamic contrast to the creative process of writing.
The gym is my sanctuary, where I cultivate the energy and stamina needed for productive workdays. Physical exercise not only revitalizes my body but also primes my mind for optimal performance.
Timeline
Part Time Freelance Event Staff
Ameri Events Management
01.2022 - Current
Front Desk Manager
Hotel Pennsylvania Manhattan
04.2019 - 11.2020
Guest Services Manager
Grand Bahia Principe Hotel
01.2016 - 09.2018
Guest Services Manager
Royal Decameron Hotel
01.2013 - 12.2015
Bachelor of Science - Psychology
Capella University
Certificate - Hospitality Management
Heart College of Hospitality