Summary
Overview
Work History
Education
Skills
Timeline
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Micheal (Shane) Dickerson

Amarillo,TX

Summary

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Knowledgeable security professional with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Diligent Security professional with 18 1/2 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

29
29
years of professional experience

Work History

Wastewater Treatment Plant Operator

City Of Amarillo
07.2023 - Current
  • Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
  • Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
  • Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
  • Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
  • Ensured proper handling of biosolids produced from treatment processes, coordinating with disposal facilities for appropriate transportation and disposal methods.
  • Conducted routine laboratory tests to monitor water quality parameters, adjusting treatment processes accordingly for optimal results.
  • Trained new operators on standard procedures, ensuring consistent quality across all team members.
  • Prepared detailed reports documenting daily operations data, trend analysis, and recommendations for continuous improvement opportunities within the facility.
  • Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
  • Adjusted water treatment levels to correct below-standard variances
  • Coordinated maintenance activities with other departments for seamless integration of repairs and upgrades into daily operations schedules.
  • Conducted routine maintenance on treatment plant equipment to prevent unexpected downtimes.
  • Optimized chemical usage to treat wastewater effectively, minimizing costs while maintaining quality.

Sergeant of Corrections

Texas Department Of Criminal Justice
09.2005 - 03.2023
  • Coordinated transportation arrangements for inmates attending offsite appointments or transferring to other facilities.
  • Worked with and through my staff to ensure safety protocols in place are followed transportations for offender movement to include any possible situations which could arise.
  • Promoted inmate accountability through regular inspections of living quarters and personal belongings.
  • Ensured safety within the correctional facility by conducting thorough security checks and monitoring surveillance systems.
  • Facilitated open communication channels among team members to create a cohesive unit working towards common goals.
  • Expedited resolution of inmate grievances by serving as an impartial mediator during conflicts between offenders or between offenders and staff.
  • Participated in ongoing professional development to stay current with best practices and emerging trends in corrections.
  • Maintained a secure environment for inmates and staff by closely adhering to established protocols and procedures.
  • Conducted investigations into alleged staff misconduct ensuring fair treatment while upholding high ethical standards.
  • Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.
  • Assigned staff to areas to work for the day and coordinated with staff to ensure proper breaks were taken in a timely manner.
  • Scheduled time off for staff.
  • Worked with the public during transportation of offenders so the safety of the public came first at all times during offender movement.
  • Fostered positive relationships with community organizations to assist in offender transition back into society upon release.
  • Supported development of proactive emergency response plans for potential crises such as riots or hostage situations.
  • Improved staff performance through consistent training, evaluations, and constructive feedback.
  • Reduced instances of inmate conflict by developing and enforcing strict disciplinary policies.
  • Increased operational efficiency by effectively managing daily shift schedules, work assignments, and resource allocation.
  • Collaborated with multidisciplinary teams to assess and address individual inmate needs for successful reintegration into society.
  • Prevented potential security breaches by routinely inspecting perimeter fencing, gates, doors, windows, walls, ceilings, roofs, locks, alarms systems, lighting fixtures in the facility.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Supervised up to 50 employees and monitored performance of tasks and managed over 3,000 offenders.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.

General Manager

Radio Shack Corporation
02.1997 - 03.2003
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Mckinney High School
McKinney
05-1998

Skills

  • Inmate supervision
  • Restraint techniques
  • Microsoft office
  • Incident investigation
  • Security protocols
  • De-escalation techniques
  • Scheduling coordination
  • Gang intelligence
  • Crisis management
  • Defensive tactics
  • Employee retention
  • Disciplinary actions
  • Contraband detection
  • Security and law enforcement
  • Firearms proficiency
  • Rules of conduct
  • Security procedures
  • Surveillance monitoring
  • Public safety
  • Staff supervision
  • Conflict management
  • Teamwork and collaboration

Timeline

Wastewater Treatment Plant Operator

City Of Amarillo
07.2023 - Current

Sergeant of Corrections

Texas Department Of Criminal Justice
09.2005 - 03.2023

General Manager

Radio Shack Corporation
02.1997 - 03.2003

Mckinney High School

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Micheal (Shane) Dickerson