Michekaina Exantus
Jersey City
Summary
Dynamic and results-oriented professional with extensive experience in front office management and customer service, notably at Prime Imaging Center. Excelled in enhancing guest relations and reducing wait times, demonstrating exceptional verbal communication and scheduling skills. Proven track record in improving customer satisfaction and streamlining administrative processes for efficiency.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2024
2024
years of professional experience
Work History
Front Desk Receptionist
Prime Imaging Center
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Patient Coordinator
Smooth Body Contour
Administrative Assistant
Enriquillo Muebles
01.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist Manager
Gou Caribbean
09.2020 - 12.2021
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
Education
Buscando Mi Esperanza
Dominican Republic08.2021
Skills
- Telephone etiquette
- Scheduling
- Verbal and written communication
- Administrative skills
- Front office management
- Issue handling
- Speak Haitian creole
- Speak multiple languages
- Guest relations
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Enriquillo Muebles
01.2022 - 03.2023
Receptionist Manager
Gou Caribbean
09.2020 - 12.2021
Front Desk Receptionist
Prime Imaging Center
Patient Coordinator
Smooth Body Contour
Buscando Mi Esperanza
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