MICHEL ACOSTA
Miami,FL
Summary
Versatile professional with a robust background in customer service and security, exemplified during tenure at Delta Five Security. Excelled in fostering client relationships and resolving conflicts, leveraging fluency in English and Spanish. Demonstrated expertise in surveillance and incident reporting, ensuring safety and satisfaction. Achieved significant improvements in operational efficiency and client trust through proactive problem-solving and superior customer service skills.
Overview
14
14
years of professional experience
Work History
Tree Trimmer
Lewis Tree Service
10.2021 - 12.2023
- Increased curb appeal for residential properties through meticulous trimming of trees and shrubs.
- Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
- Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
- Maximized equipment lifespan by diligently cleaning tools after each use, reducing repair costs over time.
- Developed strong professional relationships with clients based on trust, reliability, and consistent delivery of quality services provided in a timely manner.
Customer Service Agent
Priority Customs Broker
02.2017 - 10.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Export Customer Service Representative
LATAM Cargo
03.2013 - 02.2017
- Analyzed market trends regularly to identify potential challenges or growth opportunities in targeted regions.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
Security Officer
Delta Five Security
01.2010 - 02.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Jose Marti
Habana,Cuba07.2007
Skills
- Hand Pruning Tools
- Tree trimming and cutting branches
- Chainsaw Operation
- Job Site Safety
- Customer Service
- Problem-solving abilities
- Active Listening
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Physical Fitness
- Surveillance
- Superior customer service
- Conflict resolution techniques
- Fluent in English and Spanish
Timeline
Tree Trimmer
Lewis Tree Service
10.2021 - 12.2023
Customer Service Agent
Priority Customs Broker
02.2017 - 10.2021
Export Customer Service Representative
LATAM Cargo
03.2013 - 02.2017
Security Officer
Delta Five Security
01.2010 - 02.2013
High School Diploma -
Jose Marti