Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michel Brito

Chicago,IL

Summary

Accomplished Medical Biller and Customer Service professional with a proven track record at MBOS, enhancing insurance billing processes and customer satisfaction. Skilled in insurance verification and problem resolution, I led initiatives that significantly improved reimbursement rates and reduced claim denials. Expert in fostering team leadership and employing critical thinking to overcome complex challenges. Driven Medical Biller motivated to perform beyond expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Medical Biller

MBOS
05.2023 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Posted payments and collections on regular basis.
  • Utilized various software programs to process customer payments.
  • Collaborated with customers to resolve disputes.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.

Call Center Representative

MBOS
06.2022 - 05.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Front Counter Cashier

Taqueria Varitas
04.2019 - 05.2022
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
  • Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
  • Resolved customer complaints professionally, leading to higher overall customer retention rates.
  • Assisted in inventory management tasks, resulting in better product availability for customers.
  • Operated cash register to record transactions accurately and efficiently.

Dental Assistant

Topacio Dental
02.2019 - 04.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sterilized rooms and prepped equipment and instruments for 10 procedures daily.

Manager

Burger King
06.2017 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Team Member

Burger King
01.2017 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

GED -

Richard J. Daley Collage
Chicago, IL
09.2018

Skills

  • Insurance Billing
  • Medical Billing
  • Customer Service
  • Insurance Verification
  • Medicare and Medicaid process
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Team Leadership
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Medical Biller

MBOS
05.2023 - Current

Call Center Representative

MBOS
06.2022 - 05.2023

Front Counter Cashier

Taqueria Varitas
04.2019 - 05.2022

Dental Assistant

Topacio Dental
02.2019 - 04.2019

Manager

Burger King
06.2017 - 05.2018

Team Member

Burger King
01.2017 - 05.2018

GED -

Richard J. Daley Collage

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Michel Brito