Summary
Overview
Work History
Education
Skills
Computer Skills
References
Languages
Timeline
Generic

Michel Gagarine

Waco,TX

Summary

I am skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking;Driven to foster satisfaction and superior service through dedication to exceeding guest expectations. Moreover, with seven years of experience( Law Enforcement) enforcing rules to keep order within prisons, I am suitable to handling adverse and stressful working conditions hence devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Parole Officer

TDCJ
Waco, TX
04.2023 - Current
  • Supervise adult offenders to monitor compliance with Parole division ordered conditions.
  • Prepare parole administration documentation with zero discrepancies.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Refer offenders to appropriate community agencies to complete services in compliance with parole division.
  • Manage full-cycle caseloads including client supervision.
  • Observe and recommend special community services opportunities to support offenders.
  • Develop professional relationships with offenders through home, school, detention and community visits.
  • Track information for summary documentation to strengthen case outcomes.

Guest Service Agent

Homewood Suites by Hilton-College station
College Station, TX
04.2018 - 04.2023
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Handled payment processing and provide customers with receipts and proper bills and change.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Managed customer complaints and rectified issues to complete satisfaction.

Correctional Officer V

TDCJ
Bryan, TX
04.2016 - 08.2022
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Inspected cells and conducted random searches of common areas.
  • Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Detected potential threats and quickly defuse conflicts.

Bank Teller

RWANDA COMMERCIAL BANK
KIGALI, RWANDA
10.2011 - 08.2012
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Education

BBA - Finance

University of Rwanda
RWANDA
06.2012

Skills

  • Hospitality Services
  • Crisis Management
  • First Aid and CPR Certified
  • Visitation Guidelines Understanding
  • Firearm Basic Training
  • Pre-Sentence Investigations
  • Security Checks
  • Incident Reporting
  • Emergency Response
  • Money Management
  • Discrepancy Resolution
  • Community Service Programs
  • State and Federal Legal Knowledge
  • Field Supervision
  • Urinalysis Testing
  • Witness Testimony
  • File Reviews
  • Research/Due Diligence
  • Mental Health Disorders Knowledge

Computer Skills

  • Proficient with Microsoft Word, Excel and PowerPoint.
  • Thorough understanding of social media.

References

  • Mr. Willis Shalita

     Mob.:+1 510 750 5875-E-mail: Shalitawillis1@gmail.com

  • Mr. Bertrand Ndizeye M.Eng.;

     Mob.:+ 1 979 324 1645-E-mail: bertrand.ndizeye@atkinsglobal.com

  • Mr. Ricky Gonzalez ;

     Mob.:+1 979 571 5697-E-mail: rickygonzalez300@yahoo.com

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Swahili
Native/ Bilingual
Kinyarwanda
Native/ Bilingual
Kirundi
Native/ Bilingual

Timeline

Parole Officer

TDCJ
04.2023 - Current

Guest Service Agent

Homewood Suites by Hilton-College station
04.2018 - 04.2023

Correctional Officer V

TDCJ
04.2016 - 08.2022

Bank Teller

RWANDA COMMERCIAL BANK
10.2011 - 08.2012

BBA - Finance

University of Rwanda

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Michel Gagarine