Michel Gary
‘Aiea,HI
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Serena And Lily
11.2020 - 08.2023
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
Front Desk Agent/Hotel Night Auditor
Hyatt Regency Sacramento
03.2018 - 11.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
PBX Hotel Operator
Hyatt Regency Sacramento
03.2018 - 11.2020
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Identified service improvement opportunities through call volume and performance reports.
Barista Trainer
Hyatt Regency Sacramento
03.2017 - 03.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Restaurant Server/Dishwasher
Time's Coffee Shop
09.2015 - 05.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Communications
California State University - Sacramento
Sacramento, CA05.2020
Skills
- Conflict Mediation
- Billing Coordination
- Oral and Written Communications
- Hospitality Service Expertise
- Adaptability
Timeline
Customer Care Specialist
Serena And Lily
11.2020 - 08.2023
Front Desk Agent/Hotel Night Auditor
Hyatt Regency Sacramento
03.2018 - 11.2020
PBX Hotel Operator
Hyatt Regency Sacramento
03.2018 - 11.2020
Barista Trainer
Hyatt Regency Sacramento
03.2017 - 03.2018
Restaurant Server/Dishwasher
Time's Coffee Shop
09.2015 - 05.2016
Bachelor of Arts - Communications
California State University - Sacramento
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