Michel Gonzalez
Beach Park,IL
Summary
Dynamic and results-oriented professional with a proven track record at Marshalls & HomeGoods, adept in customer service and bilingual communication. Excelled in roles requiring attention to detail and problem-solving, significantly enhancing operational efficiency. Skilled in cash handling and office management, consistently achieving and surpassing employer expectations. Detail-oriented and pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Backroom Associate/Cash Office/Coordinator
Marshalls & HomeGoods
Gurnee, IL
09.2022 - Current
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Coordinated closely with other departments to ensure stock levels met demand during high-sales periods.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Greeted store customers and discussed needs.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Handled the deposits and counting money for the Cash Office.
- Ordered change for the store and maintained safe.
- Preformed Admin duties such as maintaining files, keeping documents up to date and trained associates.
Patient Coordinator
Academy Kids Dental
Colorado Springs, CO
04.2022 - 07.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Insurance verification (Private Insurance, and Medicaid).
Warehouse Worker
Amazon
Colorado Springs, CO
10.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Operated tape machines, scales and label printers to package items correctly.
Sales Floor Associate
Kohl's
Colorado Springs, CO
08.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Floor Associate
JCPenney
Colorado Springs, CO
07.2018 - 05.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Multitasked constantly, checked on fitting rooms, cash registers, and heavily trafficked areas to maintain an organized store/environment.
Education
Associate of Science - Biology
Pikes Peak Community College
Colorado Springs, CO2026
High School Diploma -
Sand Creek High School
Colorado Springs, CO05.2018
Skills
Customer Service
Bilingual(Spanish and English)
Leading Experience
Insurance verification
Office experience
Receiving experience
Loading and unloading
Order Picking
Pallet Jack Handling
Problem-Solving
Time Management
Attention to Detail
Cash Handling
Numeric accuracy
Documentation skills
Cash Register Operation and Register balancing
Bookkeeping
Medical Terminology
Took a couple classes in medical terminology and also have experience with dental terms as well.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Insurance Verification
Have experience with Medicaid and private insurances.
Timeline
Backroom Associate/Cash Office/Coordinator
Marshalls & HomeGoods
09.2022 - Current
Patient Coordinator
Academy Kids Dental
04.2022 - 07.2022
Warehouse Worker
Amazon
10.2021 - 01.2022
Sales Floor Associate
Kohl's
08.2019 - 10.2021
Sales Floor Associate
JCPenney
07.2018 - 05.2019
Associate of Science - Biology
Pikes Peak Community College
High School Diploma -
Sand Creek High School