Michel Hernandez
Donna,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
AnswerOne
McAllen, TX
07.2023 - Current
- Took inbound and outbound calls using computer and call center software systems
- Customer focus and adaptability to different personality types
- Strong command of the English and Spanish language with good spelling and grammar
- Computer skills in a Windows-based environment
- The ability to type 35 words per minute or more
- Following 'scripts' when handling different topics
- Strong phone and verbal communication skills along with active listening
- Acted as a liaison between the company and its members
- Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software
- Trained for and took calls for Specialty Plus accounts
- Assisted with new hire training, ensuring that new hires learned the correct protocol when taking calls and using software systems.
Testing Coordinator
IDEA Weslaco Academy
Weslaco, TX
07.2021 - 12.2021
- Created and communicated the campus testing plan for every district, state and/or national assessment administration
- Communicated the testing schedules and any other applicable updates to students' parents/families
- Coordinated with multiple departments to ensure testing availability for materials and space provided
- Processed and managed the state assessment materials following district guidelines
- Scheduled biweekly meetings with each school special point person to ensure all approved accommodations have been entered/updated in the applicable system
- Primary point person at the campus for all testing systems, and trained and supported the use of those systems at the campus level
- Monitored the scanning of assessments to ensure the campus meets the 95% multiple choice components scanned within 24 hours of testing
- Demonstrated effective outcomes and results and was held accountable for them
- Responded well to feedback, which was shared often and freely across all levels of the organization.
RTTC Tutor
IDEA Weslaco College Preparatory
08.2018 - 06.2021
- Prepared, taught, and graded Middle School RTTC
- Effectively used technology as a communication and educational tool to help improve student achievement
- Worked with students in any phase of the writing process, such as brainstorming, clustering, revision, and editing
- Communicated frequently and honestly with the College counseling team/teacher regarding student progress and areas of concern
- Assisted with creating testing bins and testing students for STAAR, ACT, TSI, and EOC exams.
Caretaker
Rosie's Playhouse
01.2017 - 01.2017
- Supervised and monitored the safety of children between the ages of 3 months - 12 years old
- Prepared children for snacks and mealtimes
- Helped children develop a daily routine.
Server
Red Robin
01.2015 - 01.2016
- Familiarized guests with menu and daily specials
- Accurately recorded food and drink orders
- Ran multi-course meals and tallied bills.
Education
High school or equivalent -
05.2015
Some College (No Degree) -
Some College (No Degree) - Liberal Arts And General Studies
Skills
- Computer Skills
- Microsoft: Word, PowerPoint, Excel
- Microsoft One Drive
- Speaks and writes clearly and concisely
- Works well with others
- Handles details and coordinates tasks
- Takes charge and delegates responsibilities
- Communications
- Organizational Skills
- Powerpoint
- Typing
- Problem solving
- Teaching
- Filing
- Public Speaking
- Spanish
- Word Processing
- Microsoft Excel
- English
- Multilingual
- Childcare
- Classroom Management
- Event Planning
- Experience Working With Students
- Math
- Tutoring
- Writing Skills
- Curriculum Development
- Mentoring
- Management
- Presentation Skills
- Communication skills
- Bilingual
- Customer service
- Experience with Children
- Conflict Management
- Administrative Experience
- Microsoft Office
- Caller Assistance
- Strong interpersonal skills
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Assessments
- High school classroom management, Proficient, 12/01/19, Minimizing classroom disruption and engaging students
- Administrative assistant/receptionist, Proficient, 07/01/22, Using basic scheduling and organizational skills in an office setting
- Written communication, Proficient, 07/01/22, Best practices for writing, including grammar, style, clarity, and brevity
- Proofreading, Proficient, 07/01/22, Finding and correcting errors in written texts
- Data entry: Attention to detail, Proficient, 07/01/22, Maintaining data integrity by detecting errors
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Customer Service Representative - AnswerOne
07.2023 - Current
Testing Coordinator - IDEA Weslaco Academy
07.2021 - 12.2021
RTTC Tutor - IDEA Weslaco College Preparatory
08.2018 - 06.2021
Caretaker - Rosie's Playhouse
01.2017 - 01.2017
Server - Red Robin
01.2015 - 01.2016
IDEA Donna College Prep - High school or equivalent,
The University of Texas Rio Grande Valley - Some College (No Degree),
Southern New Hampshire University - Some College (No Degree), Liberal Arts And General Studies