MICHEL LOPEZ
Resumen profesional
Operations and business administration professional with 23+ years of experience leading end-to-end administrative, financial, and operational functions to ensure organizational efficiency, compliance, and continuity. Proven ability to manage budgets, control costs, oversee payroll and accounts payable, strengthen internal controls, and produce executive-level reporting to support data-driven decision-making. Skilled in team leadership, stakeholder coordination, process improvement, and client relations, with a strong track record of improving operational performance and service quality. Currently advancing a Florida-based public safety initiative, “Road Safety Education Program for Hispanic Families and Teen Drivers in Florida,” designed to reduce preventable traffic incidents through a scalable, multi-channel education model (social media, in-person workshops, and community/school outreach). The program focuses on high-impact risk factors—speeding, distracted driving, seat belt compliance, impaired driving, and legal/financial consequences—expanding access to prevention-focused information for underserved Spanish-speaking communities and promoting safer driving behavior across the state.
Datos destacados
22
22
years of professional experience
7
7
years of post-secondary education
Experiencia
Agency Manager
Club Insurance Services Llc
Kissimmee, Florida
05.2025 - Actual
- Lead the agency’s end-to-end operations, ensuring operational continuity, administrative efficiency, regulatory compliance, and high service quality with a strong consumer-protection focus.
- Oversee the full insurance service lifecycle (quoting, policy issuance, renewals, endorsements, retention, and case resolution), reducing operational errors and strengthening customer experience.
- Design and implement internal workflows to improve turnaround times, standardize procedures, and enhance team efficiency in portfolio management and customer service.
- Prepare and analyze operational and sales performance reports using key metrics (production, renewals, retention, performance, and risk trends) to support strategic decision-making.
- Lead the implementation and use of technology platforms to improve case tracking, productivity monitoring, documentation accuracy, and continuous operational improvement.
- Ensure adherence to insurance industry best practices, promoting accurate documentation, clear communication, and responsible handling of customer information.
- Develop and lead the Florida-based road safety education initiative “Road Safety Education Program for Hispanic Families and Teen Drivers in Florida”, focused on Hispanic communities and teenagers, aimed at accident prevention, traffic violation reduction, and the promotion of responsible driving habits.
- Create practical Spanish-language educational content and public awareness campaigns addressing high-impact risk factors: speeding, distracted driving, seat belt use, impaired driving, driver’s license points, legal consequences, and the financial impact of motor vehicle accidents.
- Coordinate a multi-channel delivery model (social media, in-person workshops, and community/school-based education) to expand access to prevention-focused information and strengthen road safety culture across Florida.
- Apply insurance-industry operational expertise to connect road safety education with real-world risk mitigation, contributing to reduced claim frequency and severity within the community.
Administrator
Valmorca International Llc
Tampa, Florida
09.2022 - 01.2026
- Manage the department’s budget strategically, ensuring cost control, efficient resource utilization, and alignment with operational performance goals.
- Prepare, consolidate, and present financial and operational reports, including monthly and annual statements and performance updates for leadership review.
- Oversee inventory control, coordinating purchasing, receiving, and delivery of materials and products to ensure availability and operational continuity.
- Lead budget and resource management initiatives, implementing internal controls to optimize costs, reduce waste, and improve overall efficiency.
Administrative Manager
Industrial G Llc
Miami, Florida
05.2022 - 07.2022
- Coordinated and supervised assigned teams, delegating tasks based on individual skills and performance strengths.
- Led the company’s administrative operations to ensure efficient day-to-day business continuity.
- Monitored compliance with administrative procedures and internal operational processes.
- Managed shift coordination and weekly scheduling to optimize team coverage and productivity.
- Led stakeholder meetings to align objectives, expectations, and operational priorities.
Manager
Staffing L & P Corp
Tampa, Florida
07.2021 - 04.2022
- Led daily team operations, improving overall efficiency by 20% through workflow optimization and task prioritization.
- Managed budget planning and financial forecasting, reducing operational costs by 15% while maintaining service quality.
- Coordinated cross-departmental projects, strengthening collaboration, communication, and execution across teams.
- Maintained inventory of equipment and supplies, ensuring timely procurement and uninterrupted operational support.
- Managed day-to-day office operations and administrative procedures, improving internal efficiency and compliance.
- Managed direct sales activities with clients and suppliers, strengthening relationships and supporting revenue growth.
- Conducted performance evaluations and delivered coaching to enhance team development, accountability, and productivity.
- Analyzed performance metrics and delivered strategic insights to senior management to support resource allocation and operational decision-making.
Head of Control and Monitoring
Universidad Dr. Rafael Belloso Chacin
Maracaibo, Zulia
11.2019 - 12.2021
- Collaborated effectively as part of a team to support the achievement of organizational goals.
- Completed assigned tasks efficiently, meeting quality standards and deadlines.
- Prepared reports and performance summaries to support management and operational decision-making.
- Performed administrative duties to ensure smooth daily operations.
- Coordinated with multiple departments to improve communication and workflow efficiency.
- Managed and supported a team of professionals, ensuring productivity and accountability.
- Managed tasks and deadlines, prioritizing workload to ensure timely execution.
Finance Manager
PDVSA Petróleo S.A
Maracaibo, Zulia
10.2003 - 11.2019
- Prepared, reviewed, and executed payroll payments; reviewed payment proposals; and managed accounts payable processes for suppliers and vendors.
- Coordinated the development of guidelines for reviewing critical financial processes by providing advisory support and implementing preventive controls related to financial systems management.
- Assessed the effectiveness of internal controls within financial processes, monitored results, and minimized risks, deviations, and non-compliance.
- Managed production finance operations, controlling and monitoring budget execution to ensure financial discipline and cost efficiency.
- Conducted cost analysis to support continuous process improvement and operational optimization.
- Oversaw payroll controls and vendor payment systems to ensure accuracy, timeliness, and compliance with internal procedures.
- Monitored budget compliance, analyzed variances, and implemented corrective actions to improve financial performance.
- Led and supervised finance department teams, ensuring productivity, accountability, and adherence to financial policies.
Formación
Master - Business Management
URBE
Maracaibo 08.2015 - 12.2016
Economist - Economics and Business Administration
University of Zulia
Maracaibo 09.1997 - 04.2003
Enfatiza tus habilidades clave
- Organizational Skills
- Microsoft Office Proficiency
- Problem-Solving
- Customer Service
- Team Collaboration
Idiomas
Spanish
Nativo
C2
English
Básico
A2
PROFESSIONAL LICENSES & SPECIALIZED CERTIFICATIONS
- 0220 - General Lines - Property & Casualty Insurance Agent, 03/2025, Tampa, Florida
- SAP Controlling Consultant, 06/2011, Caracas, Venezuela
Cronología
Agency Manager
Club Insurance Services Llc
05.2025 - Actual
Administrator
Valmorca International Llc
09.2022 - 01.2026
Administrative Manager
Industrial G Llc
05.2022 - 07.2022
Manager
Staffing L & P Corp
07.2021 - 04.2022
Head of Control and Monitoring
Universidad Dr. Rafael Belloso Chacin
11.2019 - 12.2021
Master - Business Management
URBE
08.2015 - 12.2016
Finance Manager
PDVSA Petróleo S.A
10.2003 - 11.2019
Economist - Economics and Business Administration
University of Zulia
09.1997 - 04.2003