Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michel Mejia

Pompano Beach,USA

Summary

Dynamic and results-oriented store manager with 8 years of experience in leading high-performing sales teams and delivering exceptional customer service. Proven track record of developing long-term relationships with customers, consistently driving sales, and improving operational efficiency. Known for adaptability and a hands-on approach to management, ensuring consistent results in fast-paced retail environments. Expert in problem resolution, with a talent for identifying and implementing proactive changes to streamline operations and improve customer satisfaction. Energized, outgoing, and performance-driven, with a strong commitment to meeting and exceeding sales targets.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Xfinity Store
05.2022 - Current
  • Develop strategies to improve customer service, drive store sales and increase productivity
  • Contribute to team effort by accomplishing related results as needed
  • Deal with staffing issues such as interviewing potential staff and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and safety are met
  • Respond to customer complaints and comments
  • Demonstrate company core values such as respect, honesty, integrity, diversity, inclusion, and others' safety as a role model
  • Examine performance data to track and measure productivity, progress toward goals, and activity levels
  • Instruct the team on how to use effective upselling and cross-selling strategies
  • Inspire and motivate employees to achieve high levels of performance
  • Conduct mandatory audits to ensure merchandising, inventory, and customer service compliance
  • Tour the sales floor regularly, talking to the employees and customers to identify and provide resolutions
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Retail Assistant Store Manager

Xfinity Store
05.2019 - 05.2022
  • Developed new hire training modules in collaboration with store leadership
  • In charge of onboarding new employees, which included training, mentoring, and new hire paperwork
  • Ensured that the store is properly organized, that customer complaints are promptly addressed, and that questions are promptly answered
  • Look over sales and gross profit reports to see what options there are for expanding the market
  • Assist team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies
  • Increase sales and reduce shrinkage by providing excellent customer service and following standard procedures
  • Daily huddles are held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives
  • Provide weekly work schedules to employees to accommodate business demands and vacation requests
  • Maintain positive customer relationships by responding quickly to customer service inquiries
  • Assisted in scheduling and delegating tasks to meet coverage and service demands

Retail Store Manager

Sprint-Nextel
07.2017 - 03.2019
  • Monitored and corrected inefficient or inaccurate work to maintain team performance
  • Assigned 8 employees to specific tasks to best meet the needs of the store
  • Planned and executed promotional events in-store to increase business and sales revenues
  • Routine store inventories were completed by me
  • Devised and optimized schedules to maintain coverage and service levels in line with anticipated demand
  • Developed a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills
  • Taught my team members how to use effective strategies to meet operational and sales goals
  • Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers

Education

Architecture - bachelor’s degree Candidate

UASD Universidad Autonoma de Santo Domingo
Santo Domingo, DR

Skills

  • Creative problem solving
  • Sales strategies
  • Dedicated team player
  • Approachable
  • Excellent multi-tasker
  • Resolution-oriented
  • Flexible
  • Excellent time management
  • Customer needs assessment
  • Flexible schedule
  • Sales
  • Employee scheduling
  • Customer satisfaction
  • Reliable and dependable
  • Employee training
  • Personnel training and development
  • Weekly Payroll
  • Organized
  • Strong multi-tasking
  • Highly motivated
  • Decision-making skill
  • Friendly and outgoing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Store Manager

Xfinity Store
05.2022 - Current

Retail Assistant Store Manager

Xfinity Store
05.2019 - 05.2022

Retail Store Manager

Sprint-Nextel
07.2017 - 03.2019

Architecture - bachelor’s degree Candidate

UASD Universidad Autonoma de Santo Domingo

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Michel Mejia