Michel T. Milambu

• Directed NCAA's Men Final Four Fan Fest
• Set up and break down of event games
• Supervised live games during Fan Fest
• Brand activator for companies such as Nissan, Powerade to bring live games to the event

• Provide exceptional customer service to fans, addressing inquiries, concerns, and feedback promptly and professionally.
• Handle ticketing issues, including exchanges, upgrades, and problem resolution.
• Collaborate with stadium operations to ensure all fan areas are clean, safe, and welcoming.
• Monitor and manage fan traffic flow, entry and exit points, and seating arrangements to optimize the fan experience.
• Oversee the implementation of safety protocols and procedures to ensure a secure environment for all attendees.
• Coordinate with marketing and promotions teams to execute game day promotions, giveaways, and contests.
• Assist in the development and distribution of promotional materials, ensuring alignment with team branding and messaging.
• Manage fan loyalty programs and initiatives to foster long-term engagement and support.
• Collect and analyze fan feedback through surveys, social media, and direct interactions to identify areas for improvement.
• Prepare and present reports on fan experience metrics, trends, and recommendations for enhancements.
• Work with internal departments to implement changes based on feedback and continuously improve the fan experience.

Okay, here’s how I’d describe that role in a resume-like format:

Role: Statistician’s Caller

Event: Nike EYBL Women’s Basketball Tournament

Responsibilities:

• Real-Time Event Tracking: Closely monitored live tournament games to identify and call out key events as they occurred.

• Scoring and Assists: Accurately reported all scoring plays, specifying the player who scored and, if applicable, the player who provided the assist.

• Defensive Actions: Identified and communicated defensive plays, including steals and rebounds (offensive and defensive), ensuring correct player attribution.

• Turnovers: Reported all turnovers, clearly stating the player responsible.

• Substitutions: Tracked and announced all player substitutions to maintain accurate player participation records.

• Statistician Support: Provided clear, concise, and timely information to the statistician to facilitate the accurate recording of game statistics for each player.

• Checked in nearly 3000 students into assigned dormitories
• Filing and processing of the correct paperwork for every residential habitant
• Customer service experience
• Conflict resolution training
• Answer phone calls from parents, students and faculty members and provide information/resources/solutions to each issue

• Computed weekly reports in Google form to demonstrate interaction with 10 to 15 different residents
• Submitted maintains reports for damages within residential hall
• Promoted school events, residential event, and hall events by regular communication via GroupMe
• Collaborated with 4 Community Directors to help improve first year experience of college freshmen
• Collaborated with 38 CAs and 14 RELs to program events and promote togetherness
• Scheduled and led one on one meetings with each individual resident 3 times a semester to help cater to needs and improve as floor leader

• Aptive pest control sales Representative
• Door to door sells
• Promotion of product