Michel Rapalo
Administrative Assistant
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Suffolk Business Solutions
Houston, TX
10.2018 - 03.2022
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Updated spreadsheets and databases to track, analyze and report on performance and data.
- Set up utilities for the new incoming stores.
- Deposit checks, deliver mail and important documents to the post office.
- Interacted with vendors to purchase and set up equipment and services.
Interpreter
Cyracom International Inc.
Houston, TX
10.2016 - 09.2018
- Provided language translation and customer service skills to clients in Spanish business sectors.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Attended training programs to improve professional knowledge and interpretation skills.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
Albuquerque, NM 08.2018 - 12.2020
Skills
Office administration
Multi-line phone proficiency
Invoice Processing
Letter preparation
Spanish fluency
Mail distribution
Mail handling
Filing and data archiving
Sorting and labeling
Time management
Customer and client relations
Timeline
Administrative Assistant
Suffolk Business Solutions
10.2018 - 03.2022
Associate of Applied Science - Health Administration
Pima Medical Institute
08.2018 - 12.2020
Interpreter
Cyracom International Inc.
10.2016 - 09.2018