Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Languages
Generic
Michel Saint-Felix Junco

Michel Saint-Felix Junco

wharehouse Agent
Logansport,IN

Timeline

wharehouse Mentor Agent

Indiana Packers Corporation
07.2023 - Current

Lead Control Center/Lead Ramp Agent

DHL
03.2019 - 06.2023

Ramp Agent Supervisor /Towing Operator

Aviation Main Services
06.2014 - 06.2023

Associate of Arts - Chef

Culinary Art Formatour
08.2005 - 09.2009

11 Grade -

GILBERTO AROCHA
09.2002 - 05.2004

Work History

Lead Control Center/Lead Ramp Agent

DHL
03.2019 - 06.2023
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Collaborated with airline management to develop new training programs for improved operational efficiency.
  • Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.

Ramp Agent Supervisor /Towing Operator

Aviation Main Services
06.2014 - 06.2023
  • Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
  • Improved ramp operations by implementing efficient scheduling and team coordination.
  • Optimized aircraft turnaround time by coordinating efficient fueling, catering, cleaning, and boarding processes.
  • Delivered exceptional customer service by addressing passenger inquiries promptly and professionally during irregular operations events such as delays or cancellations.
  • Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
  • Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
  • Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
  • Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
  • Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
  • Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
  • Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
  • Implemented effective communication protocols between ramp agents and other airport departments for better collaboration.
  • Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
  • Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Trained new employees in areas such as safety procedures or equipment operation.
  • Maintained operational compliance with aviation safety regulations and good practices.
  • Identified and rectified discrepancies in cargo handling or shipping processes.
  • Inspected cargo handling equipment regularly to identify maintenance or safety concerns.
  • Managed team of cargo handlers with focus on maximum productivity and performance.
  • Determined quantity and orientation of cargo and computed aircraft's center of gravity.
  • Optimized space usage when loading cargo and baggage into aircraft compartments.
  • Supervised day-to-day operations of busy aircraft cargo handling facility.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Operated or tended automatic stacking, loading and packaging machines.

wharehouse Mentor Agent

Indiana Packers Corporation
07.2023 - Current
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Education

11 Grade -

GILBERTO AROCHA
Habana , Cuba
09.2002 - 05.2004

Associate of Arts - Chef

Culinary Art Formatour
Habana , Cuba
08.2005 - 09.2009

Skills

Teamwork and collaboration

Effective leadership

Team collaboration

Organization

Positive reinforcement

Goal setting

Self-awareness

Behavior improvements

Skill development

Stress management

Scheduling

Goal planning

Progress monitoring

Classroom management

Direct supervision

Empathetic approach

Group and individual instruction

Enrichment activities

Interpersonal communication

Regulatory compliance

Life skills development

Daily living support

Relationship building

Customer support

Constructive feedback

Educational support

Individual tutoring

Group instruction

Activity planning

Support services

Team building exercises

Emotional support

Continuing education

Family interaction

Behavioral disorders

Staff management

Lesson planning

Behavioral management

Job search instruction

Staff supervision

Orientation programs

Relationship development

Decision-making

Records maintenance

Mental health assessments

Problem-solving

Attention to detail

Critical thinking

Problem-solving guidance

Coping skill teaching

Summary

Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach. Qualified Supervision with robust background in mentoring, guiding individuals toward personal and professional growth. Successfully facilitated various development programs, enhancing mentees' skills and confidence. Demonstrated effective communication and leadership in diverse settings. Mentoring professional with proven track record in fostering growth and development among individuals. Expertly navigates challenging scenarios to provide insightful guidance and support. Known for strong collaboration and adaptability in dynamic environments, delivering consistent results through effective communication and goal-setting. Experienced with providing tailored mentorship to individuals, helping them achieve personal and professional milestones. Utilizes effective communication and empathy to build trust and encourage development. Knowledge of leadership and conflict resolution techniques ensures productive and supportive mentoring relationships.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Languages

English
Professional Working
Spanish
Native or Bilingual

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