Summary
Overview
Work History
Education
Skills
About me
Languages
ACHIEVEMENTS & HONORS
LEADERSHIP EXPERIENCE
Timeline
Generic
MICHEL SILENCIEUX

MICHEL SILENCIEUX

Wausau,WI

Summary

Current Sentry Insurance associate with direct experience supporting adjusters and clients, combined with IT exposure, project management certification, and multilingual communication skills in English, French, Spanish, and Haitian Creole. Proven ability to gather requirements and communicate clearly across diverse stakeholders. Seeking to leverage analytical and leadership capabilities in an IT Product Analyst role to help drive innovative, customer-centered solutions on the Digital or Commercial Lines Policy Administration team.

Overview

2027
2027
years of professional experience

Work History

IT Intern

MacDonalds and Owens
1500 W City WI-16, Suite C West Salem, WI 54669
  • Supported IT department in handling technology rollout and maintenance.
  • Documented technical procedures for future reference and training purposes.

Social Media Manager for Computer Cub

NTC Computer Club
08.2025 - Current
  • Monitored social media for trends andengagement.
  • Increased engagement through compelling, visually appealing content.

Club President

Business Professionals of America
03.2025 - Current
  • Coordinated events to promote community involvement and strengthen partnerships.
  • Organized fundraising initiatives, boosting financial support for club activities.
  • Implemented feedback systems to assess member satisfaction and drive improvements.

Customer Service Representative & Translator

Sentry Insurance
Wausau, WI
01.2024 - Current
  • Bilingual liaison translating high-volume calls between adjusters, appraisers, and Spanish-speaking clients
  • De-escalate complex situations through active listening and clear communication
  • Document interactions to support accurate claims processing and compliance
  • Collaborate cross-functionally to meet customer needs and support stakeholders

Volunteer Assistant Youth Soccer Coach

Faith Christian Academy
1600 Kickbusch St, Wausau, WI 54403
08.2025 - 11.2025
  • Assisted in developing practice plans and training sessions for youth soccer teams and achieve records wins.
  • Provided individual player feedback to enhance skills and performance on the field.
  • Facilitated communication between players and coaching staff to ensure alignment on team goals.
  • Organized and maintained training equipment, ensuring readiness for practices and games.

Student Worker

Student Life – Northcentral Technical College
Wausau, WI
10.2024 - 03.2025
  • Delivered accurate customer support, strengthening communication and problem-solving skills
  • Managed administrative tasks (filing, documentation, phone support, wayfinding), improving organization and process management

General Operator, Translator & IT Intern

MacDonald & Owens
Luck, WI
11.2023 - 08.2024
  • Spanish–English translation (oral & written) across teams
  • Managed onboarding: interviews, accurate data capture, structured records
  • Supported IT: inventory, asset tracking, basic troubleshooting
  • Handled multi-function roles (ops, HR, IT) with strong detail & adaptability

Education

Associate of Applied Science - Business Management

Northcentral Technical College
Wausau, WI
05-2026

Skills

  • Business
  • Stakeholder Communication
  • Agile/Iterative Development
  • Change Management
  • Process Improvement
  • IT Support & Inventory
  • Multilingual Communication (4 languages)
  • Project Management

About me

I grew up in Haiti, a warm country where my parents and grandmother taught me hard work and integrity. I later moved to the Dominican Republic, where I learned Spanish, and now I’m in Wisconsin, adjusting to or trying to adjust to a much colder climate. I enjoy basketball and weightlifting, watching a good movie, meet people, and I absolutely hate mayonnaise. Most importantly, I am a Christ follower.

Languages

French
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Haitian Creole
Native or Bilingual

ACHIEVEMENTS & HONORS

Outstanding Graduate Award – Spring 2026, President's List for High Academic Achievement – Fall 2024 – Present, Member, Phi Theta Kappa International Honor Society – Fall 2024 – Present

LEADERSHIP EXPERIENCE

  • Vice President, BPA Wisconsin State (Fall 2025–Present): Elected to represent members statewide; coordinate initiatives, liaise across chapters, lead planning, facilitate stakeholder communication, and present at conferences
  • Chapter President, BPA NTC (Spring 2025–Present): Oversee operations, executive board, events, outreach, and competitions for 25+ members; identify needs, build consensus, and drive program adoption
  • Podcast Host, BPA NTC (Dec 2025–Present): Research and interview professionals; translate complex topics; manage full production cycle from research to publication

Timeline

Social Media Manager for Computer Cub

NTC Computer Club
08.2025 - Current

Volunteer Assistant Youth Soccer Coach

Faith Christian Academy
08.2025 - 11.2025

Club President

Business Professionals of America
03.2025 - Current

Student Worker

Student Life – Northcentral Technical College
10.2024 - 03.2025

Customer Service Representative & Translator

Sentry Insurance
01.2024 - Current

General Operator, Translator & IT Intern

MacDonald & Owens
11.2023 - 08.2024

IT Intern

MacDonalds and Owens

Associate of Applied Science - Business Management

Northcentral Technical College