Michel Soto
San Juan ,TX
Summary
Experience at specializing in supervising daily operation and leader teams in fast-paced environments. Skilled in coordinating staffs , ensuring quality standards, and delivering efficient customer services. Experience in shift management, problem-solving, and training employees, while maintaining high levels of organizations, accountability, and productivity.
Overview
1
1
Certification
Work History
Inventory Control Lead
Whatabuger
09.2023 - 2026
- Oversaw inventory accuracy through regular audits and reconciliations.
- Implemented streamlined processes for stock replenishment and order fulfillment.
- Managed relationships with suppliers to ensure timely deliveries and product availability.
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Reduced product loss with thorough tracking of inventory movement, ensuring proper storage conditions, and minimizing spoilage.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Shift Leader Manager
Whatabuger
09.2023 - 2026
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
Cashier
Whataburger
06.2022 - 2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Assisted customers with inquiries, providing knowledgeable product recommendations.
- Handled cash management tasks, ensuring accurate change distribution.
- Collaborated with team members to improve service speed during peak hours.
- Trained new staff on register operations and customer service protocols.
- Implemented best practices for inventory management and stock replenishment.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
PSJA North Early College High School
Pharr, TXSkills
- Shipping and receiving
- Warehouse operations
- Purchase order management
- Stock rotation
- Storage optimization
- Product identification
- Inventory audits
- Stock reconciliation
- Stock control
- Teamwork and collaboration
- Customer service
- Cycle counting
- Attention to detail
- Stocking and organization
- Reliable and punctual
- Warehouse organization
- Verbal and written communication
- Material handling
- Order picking and processing
- Inventory counts
- Inventory organization
- Digital and physical counts
- Inventory control
- Inventory tracking
- Project management
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- Refund handling
- Currency counting
- Inventory management
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Reports and documents
- Order verification
- Point of sale proficiency
- Records maintenance
- Clear communication
- Empathy and patience
- Data entry
- Training and onboarding
- Problem-solving
- Credit and cash transactions
- Online orders preparation
- Dependability and reliability
Certification
Substitute certificate
Serve safe
Languages
Spanish
Native or Bilingual
Timeline
Inventory Control Lead
Whatabuger
09.2023 - 2026
Shift Leader Manager
Whatabuger
09.2023 - 2026
Cashier
Whataburger
06.2022 - 2026
High School Diploma -
PSJA North Early College High School