MICHEL YOUNGER
Summary
Project and Operations Manager with extensive experience in Fortune 500 companies, focusing on stakeholder engagement and risk management. Expertise in Lean Six Sigma, Project Management, and Agile methodologies, resulting in measurable process improvements and enhanced operational efficiency. Proven ability to collaborate across functions, consistently meeting project deadlines and budget constraints. Committed to fostering a culture of continuous improvement throughout the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager - Ecommerce Process Improvement
Kroger Corporate Office
Cincinnati, Ohio
06.2024 - 06.2025
- Responsible for analyzing, planning, and managing complex enterprise projects from initiation through completion.
- Collaborate closely with Project Managers, Field Specialists, Data Scientists, Technology teams, and Division VPs to ensure timely delivery within budget, while mitigating risks that may impact e-commerce and retail operations.
- Develop comprehensive project plans, timelines, and milestones in partnership with key stakeholders to align expectations and drive accountability.
- Ensure project goals and deliverables are achieved within agreed scope, schedule, and budget parameters.
- Identify, assess, and mitigate risks and issues proactively to safeguard project timelines and business continuity.
- Provide consistent updates to Directors, Vice Presidents, and stakeholders on project progress, emerging risks, and mitigation strategies.
- Facilitate cross-functional collaboration to drive successful delivery of project outcomes.
- Monitor and manage project budgets, expenses, and resource allocation for optimal efficiency.
- Create and maintain detailed project documentation including plans, reports, and meeting minutes to support governance and transparency.
- Design and deliver comprehensive training materials (SOPs, Job Aids) and conduct train-the-trainer sessions to promote adoption of best practices.
- Communicate effectively across multiple organizational levels to ensure clarity and alignment.
- Enterprise Project Highlights: Dynamic Batching, Dynamic Routing, Flight Deck UI, TC52- Drop-In Alerts, TC52-Express Alerts, One Bag, One tote, Tote Capacity Optimization
- Drafted reports summarizing progress made on projects for review by executive leadership team.
North & South American Operations Director | Global Process Manager
Instagram
Austin, Brazil
08.2021 - 10.2023
- Dynamic leader overseeing multinational teams and driving strategic operations across the Americas.
- Known for delivering performance excellence through team empowerment, process optimization, and cross-functional collaboration.
- Trusted partner to global stakeholders, with a proven ability to lead change, mitigate risk, and execute high-impact initiatives in fast-paced environments.
- Lead cross-functional teams across North and South America, driving operational excellence and ensuring alignment with global service level agreements, KPIs, and compliance standards.
- Provide strategic leadership in quality monitoring across SBG programs, supporting both internal stakeholders and external vendor performance.
- Collaborate with global client project managers to champion process improvement initiatives and ensure alignment with business goals.
- Direct and mentor teams in the implementation of global process enhancements, including streamlined KPI reporting, onboarding optimization, and data-driven study execution.
- Spearhead global training and facilitation initiatives, cultivating a high-performance culture and improving knowledge transfer across regions.
- Maintain strong oversight of delivery risks by proactively identifying issues and leading the development of robust mitigation strategies.
- Ensure timely execution of quality audits and SLA deliverables, including executive-level KPI reporting, capacity planning, red flag escalations, and calibration sessions.
- Act as a key change agent, managing evolving project scopes while maintaining team alignment and stakeholder confidence.
Process Engineer
Fives Aerospace
Hebron, Kentucky
04.2021 - 09.2021
- Analyzed production workflows to identify improvement opportunities.
- Collaborated with cross-functional teams on engineering projects.
- Conducted root cause analysis for process deviations and issues.
- Implemented quality control measures to enhance product standards.
- Monitored equipment performance and maintenance schedules regularly.
- Supported continuous improvement initiatives across manufacturing processes.
- Maintained documentation of all process parameters and test results.
- Analyzed existing processes and identified areas of improvement.
- Documented process improvements according to established protocols.
Senior Process Engineer Consultant
Dept. Of Homeland Security - U.S. Government
, U.S.
01.2020 - 04.2021
- Drove enterprise-wide transformation across all U.S. Homeland Security training centers via comprehensive BPR program.
- Championed cross-functional collaboration and stakeholder alignment to achieve sustainable process excellence.
- Directed creation and implementation of unified BPR framework, standardizing process optimization across federal training sites.
- Led cross-agency efforts to identify impactful improvement areas and prioritize initiatives for leadership support.
- Guided collection and analysis of 'as-is' processes, fostering trust with diverse stakeholder groups for buy-in.
- Designed future-state workflows using flowcharts and business process modeling techniques to meet strategic goals.
- Directed development of documentation assets, including SOPs and data dictionaries, to institutionalize best practices.
Project Manager -Process Improvement Consultant
Tata Consultancy
Sharonville, Ohio
10.2017 - 01.2020
- Provided strategic leadership and day-to-day direction across enterprise-level improvement projects, driving operational performance, cost efficiency, and client satisfaction.
- Collaborated closely with internal teams and client stakeholders to deliver sustainable, high-impact results.
- Led consistent communication with internal teams and client leadership to align on KPIs and operational goals.
- Drove process improvements that enhanced contractual performance metrics and service delivery.
- Boosted call volume by 35% through targeted employee engagement initiatives.
- Co-led efforts that reduced shrinkage by 40% via improved scheduling and workforce planning.
- Re-designed a 12-week training program using Lean methods, cutting costs by 50% and increasing retention.
- Facilitated weekly strategy meetings with clients to address gaps and drive continuous improvement.
- Supported full-cycle recruitment and onboarding for new hire classes.
Operations Lead
Worldpay (Vantiv)
Cincinnati, OH
11.2017 - 10.2018
Process Improvement Lead
Humana
Cincinnati, OH
10.2013 - 11.2017
Education
Diploma -
Shroder
Cincinnati, OH05-2009
Health and Physical Fitness
Western Michigan University
Kalamazoo, MISkills
- Stakeholder Engagement
- Project management tools: Clarity, Monday, Microsoft Project, Smartsheet, Visio
- Pareto Chart Analysis w/ RCA
- Budgeting & Resource Allocation
- Risk mitigation and issue resolution
- Timeline & Milestone Planning
- Cross-functional Collaboration
- Strategic Operations Leadership
- Governance & Documentation
- Agile Lean Six Sigma (White, Yellow, Green, DFSS Certified)
- Certified Scum Master
- Business Process Reengineering (BPR)
- Process Mapping (As-Is/To-Be)
- Workflow Optimization
- Root Cause Analysis
- Performance Management
- Continuous Improvement Culture
Certification
Certified Scum Master - Scum Alliance
Six Sigma White / Yellow / Green Belt Certified – Management and Strategy Institute
Design for Six Sigma Certified – MSI
Project Management Essentials Certified – MSI
Leadership Training Certified – MSI
Code & Ethics Certified – MSI
Project Management Training Program – Ehealth Tech LLC, Newark, NJ
Timeline
Project Manager - Ecommerce Process Improvement
Kroger Corporate Office
06.2024 - 06.2025
North & South American Operations Director | Global Process Manager
Instagram
08.2021 - 10.2023
Process Engineer
Fives Aerospace
04.2021 - 09.2021
Senior Process Engineer Consultant
Dept. Of Homeland Security - U.S. Government
01.2020 - 04.2021
Operations Lead
Worldpay (Vantiv)
11.2017 - 10.2018
Project Manager -Process Improvement Consultant
Tata Consultancy
10.2017 - 01.2020
Process Improvement Lead
Humana
10.2013 - 11.2017
Diploma -
Shroder
Health and Physical Fitness
Western Michigan University
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