Michela Cooper-Carter
Tuscaloosa,AL
Summary
Adept at transforming salon operations into thriving hubs of beauty and client satisfaction, I leveraged my expert through my experience, advanced education, and a reputation for excellence. I always strive to show my expertise in using a variety of cutting, coloring, and and many other styling methods. My strategic use of social media marketing and dedication to team collaboration resulted in significant client retention and referral growth, showcasing my ability to drive business success while fostering strong relationships. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am an ambitious hairstylist offering 25+ years of experience delivering modern and classic hair designs and techniques for men, women and children.
I am a conversational person which is very attentive to detail. I am energetic with expertise in fostering client loyalty to drive revenue. I am skilled in interpreting client requests and achieving superior results with every service. I am passionate and a accomplished Co-Owner with track record of success in business development, customer service and team building. I possess a entrepreneurial spirit, a deep understanding of market trends, and a keen eye for growth opportunities.
Overview
28
28
years of professional experience
Work History
Salon Co-owner/Stylist
Royalty Family Haircare
11.2013 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Researched and evaluated current and potential products used by service staff.
- Utilized best practices theory when selecting vendors and products.
- Oversaw daily salon operations and performed general salon tasks.
Master Stylist
Gilda's Salon & Day Spa
02.2011 - 02.2013
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Colored and treated hair using modern technology.
- Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
- Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
- Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
- Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
- Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
Salon Owner/Master-Manager Stylist
Hair Master's Salon
05.2003 - 02.2011
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Oversaw daily salon operations and performed general salon tasks.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Learned and remained updated on statutory requirements and regulations.
- Utilized best practices theory when selecting vendors and products.
- Researched and evaluated current and potential products used by service staff.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Evaluated employee performance through close observation and performance rubrics.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Preserved patient safety by following safety protocols.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Entry Level Hair Stylist
Styles Of Elegance Salon
09.1996 - 10.2002
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
Education
No Degree - Certification/Masters Cosmetology License
Alabama Board of Cosmetology
Montgomery, AL 05.2003
Associate of Applied Science - Associate Degreee
Shelton State Community College
Tuscaloosa, AL 05.1999
High School Diploma -
Central High School
Tuscaloosa, AL 05.1994
Skills
- Extensions
- Hand and power tools
- Hair styling techniques
- Planning and execution
- Skin care treatments
- Health and Safety Regulations
- Appointment Scheduling
- Employee Training
- Hair Coloring
- Business Management
- Social Media Promotion
- Hair Cutting
- Highlighting
- Blow drying and styling
- Texturing
- Makeup and Facials
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Effective Communication
- Hair Styling
- Decision-Making
- Relationship Building
- Willing To Travel
- Self Motivation
- Beauty Techniques
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Goal Setting
- Social Media Marketing
- Inventory Management
- Color Corrections
- Budget Preparation
Timeline
Salon Co-owner/Stylist
Royalty Family Haircare
11.2013 - Current
Master Stylist
Gilda's Salon & Day Spa
02.2011 - 02.2013
Salon Owner/Master-Manager Stylist
Hair Master's Salon
05.2003 - 02.2011
Entry Level Hair Stylist
Styles Of Elegance Salon
09.1996 - 10.2002
No Degree - Certification/Masters Cosmetology License
Alabama Board of Cosmetology
Associate of Applied Science - Associate Degreee
Shelton State Community College
High School Diploma -
Central High School
Similar Profiles
Shamiyah SmithShamiyah Smith
Cosmetologist at Royalty Family HaircareCosmetologist at Royalty Family Haircare
Michella CarterMichella Carter
Salon Co-owner/Stylist at Royalty Family HaircareSalon Co-owner/Stylist at Royalty Family Haircare
JoLee Grandy HallJoLee Grandy Hall
Cosmetologist Salon Owner at Traditions Family HaircareCosmetologist Salon Owner at Traditions Family Haircare