Michela Gipson
Omaha,NE
Summary
Very detail-oriented residential cleaner with expertise deep cleaning experience with a proven track record of reliability and punctuality,
I' am dedicated and committed to ensure customer satisfaction through quality cleanliness and teamwork.
Overview
14
14
years of professional experience
Work History
Residential House Cleaner
Pink Shoe Cleaning Crew
12.2019 - Current
- Trained new team members on cleaning techniques and safety protocols.
- Coordinated inventory for cleaning supplies
- Restocked supplies and equipment
- Oversaw quality assurance processes to ensure high standards of cleanliness were met consistently.
- Implemented eco-friendly cleaning practices that enhanced sustainability efforts within operations.
- Reviewed customer feedback to better enhance customer satisfaction
- Cleaned and sanitized bathrooms, kitchens, bedrooms, living rooms and hallways
- Vacuumed carpet areas and rugs.
- High and hand-dusted ceiling fans, baseboards and wiped down surfaces, mirrors and windows/window sills.
- Dusted picture frames and wall hangings.
- Cleaned homes and apartments after move-out or move-in.
- Displayed timeliness, communication, dependability and professionalism.
- Delivered cleaning services to meet each customers needs.
- Followed house cleaning checklist
- Handled delicate surfaces(i.e. hardwood or tile flooring or furniture using appropriate techniques that prevent damage.
- Worked along side crew members to complete large cleaning projects within a timely manner.
- Changed bed-linen with fresh sheets ensuring a neatly made bed,
- Vacuumed of furniture when specified.
- Operated backpack and upright vacuums.
- Disposed of trash and recycling in each area.
- Used chemicals safely following safety protocols and procedures to avoid bodily injuries.
- Engaged with guests on room requirements and request to deliver overall satisfaction.
Housekeeping Room Attendant
Sonesta ES Suites
06.2018 - 10.2019
- Managed daily cleaning operations to maintain high standards of guest satisfaction.
- Trained and mentored new staff on housekeeping best practices and safety protocols.
- Implemented efficient cleaning procedures, resulting in improved room turnover rates.
- Conducted inspections to ensure adherence to cleanliness and quality standards.
- Removed bed sheets and towels from rooms.
- Replaced used towels and other bathroom supplies such as shampoo, conditioner, paper towels, toilet tissue and soap.
- Sanitized all kitchen and bathroom surfaces, wiped down cabinets and swept and mopped floors.
- Disposed of trash and recyclables each day.
- Completed pre-cleaning tasks by setting up cleaning cart with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down furniture and fixtures to keep areas clean and comfortable.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from room attendants for linens and toiletries.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Washed and put away kitchen dishes and utensils as well as glassware and kitchen towels.
- Eliminated germs with expert bathroom and kitchen cleanings.
Outbound Call Center Agent
Red Cross Blood Service
09.2015 - 10.2016
- Conducted outbound calls to generate leads and enhance customer engagement.
- Utilized CRM software to track interactions and manage customer information effectively.
- Collaborated with team members to refine call scripts for improved communication.
- Resolved customer inquiries promptly, ensuring high satisfaction levels throughout interactions.
- Made outbound calls to previous blood donors to schedule a donation appointment.
- Delivered company script effectively to promote blood donations.
- Participated in company meetings and training sessions for knowledge of updated and improved job requirements.
- Met attendance expectations and job tasks to ensure company objectives were met and achieved.
- Fulfilled customer request to be removed from call and mailing list.
Customer Service Sales Representative
Oriental Trading Company
11.2014 - 08.2015
- Enhanced customer satisfaction by resolving inquiries and issues promptly.
- Developed product knowledge to provide tailored recommendations and solutions.
- Collaborated with team members to streamline order processing and fulfillment.
- Trained new staff on customer service protocols and company policies.
- Built rapport with customers by being empathetic and listening and understanding their needs.
- Boosted sales by recommending appropriate products.
- Managed high call volumes and responding in a timely manner to resolve customer concerns and complaints.
- Expert knowledge of products to better assist with product recommendations.
- Displayed positive work ethic and productivity among peers.
- Handled customer complaints effectively and efficiently.
- Displayed excellent customer service by consistently meeting performance metrics.
- Transferred calls to appropriate departments for account handling and resolution.
- Participated in meetings and training sessions to stay up to date on new company policies and benefits.
- Stayed up to date on company offerings.
Cashier
Petco Animal Supplies Stores Inc.
08.2013 - 05.2014
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new staff on checkout procedures and customer service best practices.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized products in front work area.
- Assist customers with locating items, checkout and offering to join rewards program.
- Built customer rapport to ensure repeat business.
- Assist customers with returns/exchanges, refunds and resolving transaction issues.
- Counted and distributed money accurately and effectively in a timely manner.
- Addressed customer questions and concerns about products and store policies.
- Retrieved pet food for various pet needs.
- Participated in company and training meetings to ensure quality customer service.
- Met attendance requirements to contribute to store success and customer satisfaction.
- Assisted in maintaining store cleanliness throughout the facility.
- Handled multiple payment methods securely minimizing discrepancies.
- Maintained a balance cash drawer ensuring accuracy at the end of each shift.
- Trained new employees effectively and efficiently.
Dietary Aide
Skyline Retirement Community/Keystone Villas Senior Living
08.2012 - 10.2012
- Assisted in meal preparation, ensuring adherence to dietary guidelines and safety protocols.
- Delivered meals to residents, maintaining high standards of presentation and customer service.
- Collaborated with kitchen staff to maintain inventory accuracy and replenish supplies efficiently.
- Trained new team members on food handling procedures and sanitation practices.
- Monitored dining areas for cleanliness and organization.
- Addressed issues in a timely and swift manner.
- Served residents meals based on dietary needs.
- Ensured each resident needs were met effectively with the appropriate meals.
- Added food items, beverages, and utensils to trays.
- Delivered meals immediately to the correct room/resident.
- Ensured trays and table settings with the correct tray card, utensils and condiments.
- Maintained food safety compliance through proper storage and sanitizing procedures.
- Delivered snacks and supplements to each resident based on dietary needs and requirements.
- Ensured meal delivery in a timely manner enhancing patient satisfaction.
Cashier
Nobbies Party Superstore
09.2011 - 05.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate financial reporting and accountability.
- Implemented strategies to reduce wait times during peak hours, improving service flow.
- Collaborated with team members to maintain store organization and presentation standards.
- Built customer rapport to ensure repeat customer business.
- Assist customers with product location and questions.
- Organize merchandise in front lanes.
- Maintained work area cleanliness.
- Assisted customers with returns and exchanges.
- Resolved transaction issues.
- Helped customers complete purchases and offer to join rewards programs.
- Maintained a balanced cash drawer to ensure accurate amount at the end of shift.
- Greeted customers entering store displaying excellent customer service.
- Answered customer questions about products and store policies to the best of my ability.
- Handled multiple payment methods securely.
- Addressed customer needs and recommending products.
- Trained new employees on cashier duties improving staff performance.
- Participated in team meetings for improved work performance and updated store policies and practices.
Education
High School Diploma -
Central High School
124 N 20th St Omaha,NE05-2012
Skills
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Eco-friendly cleaning practices
- Bathroom sanitization
- Dusting furniture
- Kitchen cleaning
- Surface Disinfection
- Efficient time management
- Bathroom Cleaning
- Cleaning techniques
- Teamwork and customer service
- Excellent oral and written communtication
Timeline
Residential House Cleaner
Pink Shoe Cleaning Crew
12.2019 - Current
Housekeeping Room Attendant
Sonesta ES Suites
06.2018 - 10.2019
Outbound Call Center Agent
Red Cross Blood Service
09.2015 - 10.2016
Customer Service Sales Representative
Oriental Trading Company
11.2014 - 08.2015
Cashier
Petco Animal Supplies Stores Inc.
08.2013 - 05.2014
Dietary Aide
Skyline Retirement Community/Keystone Villas Senior Living
08.2012 - 10.2012
Cashier
Nobbies Party Superstore
09.2011 - 05.2012
High School Diploma -
Central High School