Michela Graglia

• Administered patient care and monitored vital signs to ensure safety and comfort.
• Utilized evidence-based practice to assess and provide care for patients.
• Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
• Handled patient discharge planning, arranging for follow-up care after leaving healthcare facility.
• Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
• Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
• Improved patient satisfaction with empathetic communication and timely response to concerns.
• Provided emotional support to patients and their families during difficult medical situations.
• Maintained patient confidentiality by protecting unauthorized access to personal information.
• Collaborated with interdisciplinary teams to develop individualized care plans.
• Implemented individualized nursing care plans tailored to meet the unique needs of each patient population served.
• Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
• Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
• Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
• Administered medications and treatments to manage patient's condition.
• Educated patients and families to increase understanding of condition and best ways to manage.
• Facilitated patient education on disease management and prevention, empowering individuals with knowledge to take charge of their health.
• Educated patients and families on treatment options and post-discharge care procedures.
• Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
• Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.

• Managed executive calendars, scheduling appointments and coordinating logistics for meetings and events.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Prepared comprehensive reports and presentations using advanced Microsoft Office Suite tools.
• Streamlined office processes by implementing new filing systems, improving document retrieval efficiency.
• Coordinated travel arrangements, ensuring compliance with corporate policies and budget constraints.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Developed and maintained positive relationships with internal teams, enhancing collaboration and communication.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Process more than 300 National and international Observer applications and Manage Observers calendar
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Credit Department: Export VIP Department: Vessel Reconciliation Department:

• Accounts payable and receivable
• Developed a new credit application system for both hard copy and digital documents that led to increased production and efficiency across the department by 60%
• Approve new credit applications
• Prepare and follow up on purchase orders, change orders, and petty cash vouchers
• Plan and coordinate meetings and office activities, forums, and conferences and email within 24h, approx. 100 daily emails
• Data entry
• Provide dedicated customer service via telephone and email within 24h,100 + daily emails
• Place customer orders
• Developed a new procedure for auto booking processing that led to increased production and efficiency across the company by 50%
• Process pre-vessel arrival to ensure successful loading
• Ensure constant communication with the terminals to address and resolve arising issues

• Assistant to CEO and CFO
• Managed multiple calendars
• Greeted visitors, managed phone operations
• Managed office expenses, supplies and equipment
• Streamlined processes to effectively track, order, and maintain inventory
• Planned and coordinated details for travel arrangements and business development events
• Planned and coordinated meetings, travel and lodging arrangements
• Prepared filings for J1 Visa Applications
• Negotiated contract and created corporate accounts with Enterprise, Starwood, Quin Hotel
• Implemented new filling system both hard copy and digital
• Transcribed meeting minute reports
• Arranged logistics for office move