Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michela Griffis

Fairborn,OH

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Kennel Supervisor

4 Paws for Ability
05.2025 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Prepared food and water following instructions from pet owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Assisted with development of animal behavior modification plans.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

Manager

Panera Bread
02.2023 - 02.2025
  • Ran the entire store. Did paperwork. Ordered product for cafe
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Kennel Technician

Fetch puppies
08.2022 - 11.2022
  • Clean and disinfect kennels, mop, laundry, gave meds, bathe, inventory, intake of new dogs
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Delivery Driver

Shipt
01.2020 - 12.2021
  • Shop for people and then deliver to their homes
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Clerk/Cashier

Drug mart
05.2016 - 08.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Server

Airway kitchen
02.2021 - 08.2021
  • I served customers food and drinks and bus tables

FedEx Delivery Driver

FedEx Ground
06.2019 - 08.2020
  • Delivered packages

Server

Applebee's
06.2019 - 03.2020
  • Laid off because of Covid
  • Taking people's orders and greeting them with a positive attitude and a smile. Making sure their food is correct before it is taken to the tables and giving them the checks or receipts to cash them out and give them the correct change, to make the experience better
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

General Studies (Ged) -

Greenon High School
Springfield, OH
04.2021

Skills

  • Food Service
  • Restaurant Experience
  • Food Safety
  • Kitchen Experience
  • Food Prep
  • Team member support
  • Professional appearance
  • Cash handling
  • Order accuracy
  • Safe food handling
  • Food safety oversight
  • Multitasking and organization

Certification

  • Driver's License
  • ServSafe
  • Food handler certificate

Additional Information

I was a volunteer for Hustead Ems and fire, washing trucks. I was involved in 4H and FFA for over 6 years. In school I took advanced science and biology, stem, which includes computer programming or app making along with getting more familiar with computers itself. With that in mind I am a fast learner and will do my best to provide excellent service.

Timeline

Kennel Supervisor

4 Paws for Ability
05.2025 - Current

Manager

Panera Bread
02.2023 - 02.2025

Kennel Technician

Fetch puppies
08.2022 - 11.2022

Server

Airway kitchen
02.2021 - 08.2021

Delivery Driver

Shipt
01.2020 - 12.2021

FedEx Delivery Driver

FedEx Ground
06.2019 - 08.2020

Server

Applebee's
06.2019 - 03.2020

Clerk/Cashier

Drug mart
05.2016 - 08.2016

General Studies (Ged) -

Greenon High School

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