Michela Nelson
Woonsocket,RI
Summary
To obtain employment with a company that excels in customer service and can provide excellent stability and team environment. Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
Restaurant Depot
Cranston, RI
08.2022 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Recruited new staff members through job postings and conducting interviews.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Monitored daily operations and supported Branch Manager in necessary duties.
Assistant Store Manager
Lowes Home Improvment
North Providence, RI
07.2016 - 07.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Operations Assistant Manager
Ocean State Job Lot
08.2010 - 08.2016
- Responsible for all aspects of operations up to and including hiring, training, terminations, maintained confidential employee files, payroll
- Opened and closed the building and ensured all files were reconciled daily
- Maintained all files within operations including daily sales, point of sale, kronos and receiving
- Successfully ran two merchandising departments soft lines and food.
Store Manager
OfficeMax, Inc.
01.2002 - 11.2009
- Responsible for total store including operations and merchandising able to read and respond to profit and loss statements and inquiries
- Ensured al training of employees and maintained high levels of customer service
- Maintained all store sets and planograms and ensured product was ordered properly.
Education
High School Diploma -
Milford High School
01.1989
Skills
- Strong customer service skills
- Maintaining training
- Associate moral
- Reading profit and loss statements
- Training associates
- Staffing associates
- Scheduling associates
- Selling skills
- Implementing new selling strategies
- Coaching
- Human Resources
- Creating a well balanced team
- Instilling accountability
- Instilling pride
- Implementing new merchandising sets
- Maintaining inventory levels
- Maintaining plan-o-grams
References
- Tom Skelton, 774-217-9440
- David Kalenoski, 508-523-0887
- Barbara Verzillo, 774-696-5475
References
References available upon request.
Timeline
Assistant Branch Manager
Restaurant Depot
08.2022 - Current
Assistant Store Manager
Lowes Home Improvment
07.2016 - 07.2022
Operations Assistant Manager
Ocean State Job Lot
08.2010 - 08.2016
Store Manager
OfficeMax, Inc.
01.2002 - 11.2009
High School Diploma -
Milford High School
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