Michela Richards
New York,NY
Summary
This customer-focused candidate is eager to put her excellent communication and interpersonal skills into practice handling reservations, seating arrangements and payments. She is eager, trainable and committed to creating warm and inviting atmosphere for both the team and the customer!
Overview
5
5
years of professional experience
Work History
Sales Associate
Anthropologie
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Talbots
05.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Cashier Team Lead
Western Beef
06.2021 - 12.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Representative
Cutco Knives
12.2020 - 02.2021
- Sold over $6k in sales
- Booking and hosting zoom appointments
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Receptionist
Hawthorne Service
06.2019 - 09.2019
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Using the cash register on cash and card transactions.
- Booking appointments, handling customer requests and complaints in a professional way.
- Using Microsoft Excel to audit booking and filing information.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
BFA - Acting
New York University
New York, NY05.2024
High School Diploma -
Herricks High School
New Hyde Park, NY06.2020
Skills
- Microsoft Excel
- Highly Creative
- Quick Learner
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Money Handling
- Building Customer Loyalty
Timeline
Sales Associate
Anthropologie
09.2023 - Current
Sales Associate
Talbots
05.2022 - 11.2022
Cashier Team Lead
Western Beef
06.2021 - 12.2021
Sales Representative
Cutco Knives
12.2020 - 02.2021
Receptionist
Hawthorne Service
06.2019 - 09.2019
BFA - Acting
New York University
High School Diploma -
Herricks High School