Michela Sanders
College Station,TX
Summary
Accomplished and dedicated professional with more than 10 years of experience in the hospitality industry with extensive leadership of large teams, fostering a team oriented environment. Brings knowledge of operations in a variety of settings with diverse staff and clients. Proven experience in process improvements that deliver profitability through employee retention and customer satisfaction; earned several accolades for being a thoughtful, adaptable, and trustworthy employee.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher, Introduction to Culinary Arts
Travis B. Bryan High School
08.2020 - 05.2022
- Develops and implements lesson plans that fulfill the requirements of the district’s curriculum program, reflecting on accommodations for learning style differences and online learning setting
- Administer end of year industry certification exam aligned to content knowledge
- Collaborate with local public and private culinary institutes of higher education
- Create a classroom environment conductive to learning and appropriate for the physical, social, and emotional development of students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Foodservice Manager
Healthcare Services Group
11.2019 - 08.2020
- Improved resident satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Catering Sales Associate
Buppy’s Catering
07.2019 - 11.2019
- Collaborated with culinary team to create customized menus for clients, ensuring satisfaction and repeat business.
- Maximized revenue opportunities by upselling additional services or products during client interactions.
- Maintained accurate records of all sales activities, tracking progress towards monthly goals and adjusting tactics as needed.
- Developed tailored proposals for potential clients, highlighting unique selling points of the company''s catering services to secure business deals.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Provided accurate, complete, and effective details to food & beverage team members during turnover of event
- Increased event bookings by developing and implementing effective sales strategies for catering services.
Production Manager
Aramark
11.2018 - 07.2019
- Maintained food production and food safety program for 88 bed healthcare facility featuring a room service menu, retail café, and on and off-site catering
- Screened, interviewed, hired, and trained kitchen staff according to staffing needs
- Motivated a kitchen staff of 30 employees, coaching best practices, enforcing recipe compliance, and strives for consistency and quality
- Conducted a monthly inventory, ordered all food, disposables, replacements and produce for unit
- Conducted monthly QA audits to ensure food safety, food management, and labor compliance
- Ensured all equipment is in proper working order and calls in all service requests to appropriate vendors.
Premium Suites Manager, Seasonal
Levy Restaurants
03.2018 - 09.2018
- Headed the food and beverage operations for premium suites in Kyle Field, Blue Bell Park, and Davis Diamond on the Texas A&M University campus
- Led a seasonal staff of 150+ employees including students, guest relations representative, supervisors, suite attendants, suite runners, pantry coordinators, and dessert cart attendants
- Resolved customer concerns and complaints and helped build customer loyalty of over 120 premium suite holders
- Supported other Levy properties including the Toyota Center, George R. Brown Conference Center, and American Airline’s Arena.
Catering & Events Sales Manager
Andrew’s Catering
09.2017 - 02.2018
- Increased sales revenue by developing and implementing effective catering sales strategies.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive menu knowledge, enabling tailored solutions for clients'' specific needs.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Maximized event profitability by upselling additional services and menu items to clients.
- Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Executive Chef/Food Service Manager – Athletic Training Table
Aramark at Florida State University
03.2012 - 06.2017
- Oversaw and ensured an exclusive dining service for athletes, coaches, and other constituents, maintaining a safe, secure, and confidential experience
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Streamlined kitchen operations with effective inventory management and cost controls.
- Coordinated and implemented the times, dates, and menus for various catering events
- Oversaw financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Established quality service by enforcing customer service standards, analyzing and resolving service problems, and identifying trends to recommend system improvements
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
Education
Bachelor of Science - Culinary Nutrition
Johnson & Wales University
Providence, Rhode IslandAssociate of Arts - Culinary Arts
Johnson & Wales University
Providence, Rhode IslandSkills
- Client Relations
- Quality Control
- Cost Control
- Staff Supervision
- Hiring
- Scheduling
- Sales
- Data Entry
- Inventory & Receiving
- Financial Forecasting
- Event Management
- Menu Development
- Food Safety
- Group Instruction
- Curriculum Implementation
- Serving Diverse Communities
- Purchasing
- Production Records
Certification
Servsafe Manager, 19628795, 07/2025
Timeline
Teacher, Introduction to Culinary Arts
Travis B. Bryan High School
08.2020 - 05.2022
Foodservice Manager
Healthcare Services Group
11.2019 - 08.2020
Catering Sales Associate
Buppy’s Catering
07.2019 - 11.2019
Production Manager
Aramark
11.2018 - 07.2019
Premium Suites Manager, Seasonal
Levy Restaurants
03.2018 - 09.2018
Catering & Events Sales Manager
Andrew’s Catering
09.2017 - 02.2018
Executive Chef/Food Service Manager – Athletic Training Table
Aramark at Florida State University
03.2012 - 06.2017
Bachelor of Science - Culinary Nutrition
Johnson & Wales University
Associate of Arts - Culinary Arts
Johnson & Wales University
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