Michela Jo Weber
Philadelphia,PA
Summary
Dedicated communications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working within tight timelines and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
[solidcore], Philadelphia, PA - Core Crew
[solidcore]
06.2024 - Current
- Performing routine client-facing system tasks, including new account set-up, scheduling/canceling/rebooking classes, package purchases, etc.
- Handled over 50 client concerns per day, both in person and via email.
- Assisting Head Coach Community Manager and Coaches in daily operations, including keeping studio meticulously clean.
- Following up with client lists in Axle to meet monthly sales quota and responding to client emails.
Smart Express, Auckland, NZ - Marketing Coordinator
Smart Express
09.2023 - 06.2024
- Spearheaded development and launch of company's new website, ensuring alignment with brand identity and enhancing user engagement.
- Collaborated across digital platforms and traditional marketing channels to ensure consistent brand messaging and alignment with company objectives.
- Tracked and reported on marketing campaign responses.
- Took charge of all aspects of social media management, including content creation and scheduling.
- Maintained 4.8 star Google profile with 100% review response rate.
- Increased EDM subscribers by 712 in 4 month period.
- Conducted thorough phone screens and interviews with potential employees, playing key role in recruitment process.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
Embodyme Limited, Auckland, NZ- Freelance Copywriter
Embodyme Limited
09.2023 - 10.2023
- Played key role in launching brand by developing brand voice guidelines and defining Embodyme's personality, ensuring consistency across all communications.
- Conducted research to identify audience demographics, incorporating collected data into future copy.
- Customized brand message to reach and capture target audience interest and drive engagement.
City Fitness, Philadelphia, PA - Customer Service Associate
City Fitness
04.2021 - 09.2023
- Implemented effective filing system that enhanced efficiency and organization, resulting in streamlined file maintenance and retrieval process.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained keen focus on needs of club, contributing to smooth operation of location and ensuring customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Journalism
Temple University
Philadelphia, PA05.2023
Skills
- Customer Service
- Problem-Solving
- Telephone Etiquette
- SEO
- Digital Marketing
- Cross-Functional Collaboration
- Google Analytics
- Adobe Creative Suite
- Database Administration
- MS Office Suite
- Copywriting
- Marketing Collateral Creation
Timeline
[solidcore], Philadelphia, PA - Core Crew
[solidcore]
06.2024 - Current
Smart Express, Auckland, NZ - Marketing Coordinator
Smart Express
09.2023 - 06.2024
Embodyme Limited, Auckland, NZ- Freelance Copywriter
Embodyme Limited
09.2023 - 10.2023
City Fitness, Philadelphia, PA - Customer Service Associate
City Fitness
04.2021 - 09.2023
Bachelor of Arts - Journalism
Temple University
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