Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Michelana Howard

Schenectady,NY

Summary

Experienced professional in business operations, consistently driving improvements in operational processes and enhancing overall business performance. Recognized for exceptional teamwork and results-oriented mindset. Adept at swiftly adapting to evolving requirements, proficient in data analysis, strategic planning, and cultivating a conducive work atmosphere for optimal productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inside Business Specialist/Executive Marketing Assistant

Velocity Print
06.2024 - Current
  • Consistently built long-term relationships with existing and new customers.
  • Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
  • Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Promoted a culture of continuous learning by providing ongoing training opportunities for team members, leading to improved skill sets and increased employee retention rates.
  • Enhanced brand visibility by developing and implementing strategic marketing campaigns.
  • Facilitated cross-functional team collaboration in the creation of integrated marketing campaigns that drove customer acquisition and retention goals.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.

Sales Representative

Spectrum
12.2020 - 05.2024
  • Communicates with customers in person to sell new/upgrade cable products and services.
  • Utilizes sales offers and techniques to ensure long-term retention of customers and services.
  • Completes orders for cable service through order entry systems via phone.
  • Delivers superior customer service and sales support to potential customers and employees.
  • Accurately completes all work orders and paperwork associated with each job function.
  • Works weekends as needed to accomplish goals.
  • Must maintain professional appearance and wear branded uniform shirt.
  • Works with retail sales team to ensure that all orders are completed in a timely manner.
  • Performs other duties as assigned.
  • Excellent sales, persuasion, and communication skills and abilities.
  • Possess basic typing skills. Data entry experience and PC knowledge required (must demonstrate competency using Microsoft Word, Excel, and Windows).
  • Knowledge of cable industry.
  • Maintain regular attendance and be able to work flexible hours including evenings and weekends. Must be able to work at multiple locations as needed.
  • Able to interact with coworkers in a positive manner, follow directions and work rules, and accept constructive feedback.
  • Experience working with the public utilizing excellent customer service skills to maintain positive company image.
  • Self-motivated and able to work with minimum supervision.
  • Good follow through with customers via face-to-face, phone and email interactions.
  • Able to learn computerized ordering system, database management tools, and use Internet for sending/receiving email correspondence.
  • Continuously learn and retain knowledge of new services and promotions being offered by the company.
  • Ability to learn, articulate and execute sales/marketing/selling techniques.
  • Provided the company with team bonding skills.
  • Took over the team when manager or supervisor was not around providing excellent team building skills.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed approximately 200 incoming calls per day

PCA Personal Care Assistant

Columbia Memorial Hospital
10.2020 - 05.2022
  • Patient care assistance, you have to have good customer service in order to work there because you are dealing with families and doctors.
  • Assist with showers/bed baths.
  • Take patients vitals.
  • Know how to handle each code.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Supported needs of 10-15 residents under long-term care.

Housekeeper

The Wick Hotel
08.2021 - 10.2021
  • Make sure the rooms are tidy and clean, vacuum, mop, sweep, dust.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

PCA

UNLIMITED CARE
03.2018 - 06.2019
  • Light house keeping, laundry, prep meals, personal care (showers, help get dressed, comb hair, file nails), run errands, remind to take meds.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Supported needs of 1 resident under long-term care.

PCA Personal Care Assistant

Simply The Best Home Care
10.2016 - 12.2017
  • Light house keeping, run errands, prep food, help the residents go to the bathroom if need be, showers, dressing.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Supported needs of 1 resident under long-term care.

PCA Personal Care Assistant

Anytime Home Care
05.2017 - 08.2017
  • Work in patient's homes, bathing the patient, doing basic housekeeping if needed, making food for the patient and following their diet, making sure you see your patient take their medicine when they are supposed to.
  • Improved patient comfort by providing compassionate and attentive care.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Supported needs of 5-10 residents under long-term care.

Summer Program Staff

Kites Nest
07.2015 - 08.2016
  • Lead staff member of social justice leadership academy, a summer long program for teens, responsibilities include preparing meals, cleaning, mentoring younger teens, organizing events and leading educational activities.
  • Established clear goals for staff members while providing ongoing guidance, resulting in improved productivity levels.
  • Aided in the organization of special events, including field trips and guest speaker presentations.
  • Increased student engagement during lessons by incorporating interactive elements such as games or group projects.
  • Ensured a safe learning environment by enforcing rules, regulations, and maintaining order among students.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.cooked meals from scratch
  • Organized special events such as talent shows or field trips, creating memorable experiences for all participants.

Education

Associate of Science - Human Resources Management

Penn Foster College
Scottsdale, AZ
06-2026

High School Diploma -

Pen Foster Online High School
Hudson, NY
05-2016

Skills

  • Customer Service
  • Cleaning
  • Vital signs
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Upselling and cross selling
  • Objection handling
  • Process improvement
  • Performance improvement
  • Strategic planning
  • Cold calling
  • CRM proficiency
  • Closing techniques
  • Promotional planning
  • printing & promotional marketing
  • Social media marketing
  • Event participation
  • Market trends
  • Inside and outside sales
  • Team leadership
  • Attention to detail
  • Cross-functional team coordination
  • Client engagement
  • Operations management

Certification

  • CPR Certification
  • First Aid Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English

Timeline

Inside Business Specialist/Executive Marketing Assistant

Velocity Print
06.2024 - Current

Housekeeper

The Wick Hotel
08.2021 - 10.2021

Sales Representative

Spectrum
12.2020 - 05.2024

PCA Personal Care Assistant

Columbia Memorial Hospital
10.2020 - 05.2022

PCA

UNLIMITED CARE
03.2018 - 06.2019

PCA Personal Care Assistant

Anytime Home Care
05.2017 - 08.2017

PCA Personal Care Assistant

Simply The Best Home Care
10.2016 - 12.2017

Summer Program Staff

Kites Nest
07.2015 - 08.2016

Associate of Science - Human Resources Management

Penn Foster College

High School Diploma -

Pen Foster Online High School

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