Michelande Vicceus
Miami,Fl
Summary
Accomplished Customer Service Executive with a proven track record at TransPerfect, enhancing customer satisfaction and loyalty through expert management of high-volume calls and effective problem-solving. Skilled in client engagement and customer relationship management, demonstrated by significantly reducing call times and resolving critical issues, ensuring repeat business and minimized revenue loss. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
TransPerfect
12.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Representative
Signius Communications
09.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Walmart
11.2017 - 04.2019
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
Associate - Medical Assisting
Miami Cade College
Miami, FL06.2017
Skills
- Client Engagement
- Customer Relationship Management
- Presentation Skills
- Online chat and email
- Call center experience
- Call Control
- Problem-solving abilities
Languages
Creole
Native or Bilingual
Timeline
Customer Service Executive
TransPerfect
12.2023 - 07.2024
Customer Service Representative
Signius Communications
09.2019 - 08.2022
Customer Service Cashier
Walmart
11.2017 - 04.2019
Associate - Medical Assisting
Miami Cade College