Michela 'Riley' Sparks
Bedford,IN
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Liner Products Inc
Paoli, IN
05.2022 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed relational database to store information for reference, reporting and analysis.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Reviewed, revised, modified and edited documents prepared by others.
- Provided primary customer support to internal and external customers.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Provided clerical support, addressing routine and special requirements.
Front End Supervisor
That's The Rub Therapy Center
Bloomington, IN
10.2018 - 02.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Executed record filing system to improve document organization and management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Created, implemented and adjusted SOPs (Standard Operating Procedures)
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Program Manager
Life Designs Inc
Bloomington, IN
04.2017 - 12.2021
- Analyzed program data to provide input for key decision making and strategic planning
- Completed performance reviews each quarter
- Supervised team of 25 area clients and locations, and on average 25 staffing associates
- Utilized various tools to enter and analyze data each month
- Recorded state report-able incidents
- Maintained communication with providers, client managers, SME's, and regional directors
- Held monthly staff meetings
- Led comprehensive training for all staff members
- Handled staffing issues, on-boarding of new employees, dispute resolution/recommendation, and administering disciplinary actions to include employee termination
- Established program timelines and milestones; monitored weekly, monthly and quarterly
- Kept all notes and legal documents up to date in client file on share point
- Maintained and managed multiple calendars
- Provided on call, emergency assistance to regional clients
- Scanned documentation and entered into database
- Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization
- Attended meetings as required via in person, conference call, or Web X
- Helped resolve diverse program issues by in-depth analysis
Psychiatric Technician
Hamilton Center Inc
Terre Haute, IN
02.2014 - 05.2017
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Kept up to date of new and developing information in mental health field by regularly attending professional conferences and workshops
- Offered and documented treatment consent forms in patient health records
- Validated results and performed quality assurance to assess accuracy of data
- Reviewed program implementation plans to assess risk
- Monitored premises security, screened visitors, and updated logs
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, providers and public
- Managed staffing calendar and coordinated monthly project team meetings
Direct Support Professional
Happiness Bag Inc
Terre Haute, IN
11.2016 - 04.2017
- Built lasting and collaborative partnerships with individuals both within and outside of company
- Run errands, fulfilling shopping needs of each client
- Connected clients with community service and resource agencies
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating behavior incidents, activity levels, and goals
- Created in-depth reports regarding important project data that was distributed to client on weekly basis
- Delivered customized and effective solutions to clients that met unique demands
- Assist clients with feeding; including following diets and restrictions
- Administer medications
- Cultivated and strengthened lasting client relationships
- Set project timeline and kept teams on task to complete milestones according to schedule
Direct Support Professional
LifeDesigns Inc
Bloomington, IN
04.2012 - 11.2015
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Administer medications according to Medical Administration Record
- Maintained accurate records of patient care, condition, progress and concerns
- Tested and recorded blood glucose levels and documented properly into database
- Responded appropriately to physical, emotional and developmental needs of patients
- Assisted with event planning
- Maintained clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Answered and managed incoming and outgoing calls while recording accurate messages
- Reviewed performance benchmarks and established goals for future tracking
- Maintained integrity of money ledger, including chart of accounts
Education
Bachelor of Science - Psychology
INDIANA STATE UNIVERSITY
Terre Haute05.2017
High School Diploma -
CLINTON PRAIRIE HIGH SCHOOL
Frankfort, IN05.2012
Skills
- Report and Procedure Writing
- Flexible and Adaptable
- Client/Relationship Management
- Budgeting and Finance Expertise
- Resource Management
- Systems Implementations
- Data Entry Management
- Employee Training and Development
- Project Management
- Document and File Management
- Program Evaluation and Improvements
- Detail Oriented
Certification
- CPR (Adult, Youth, Infant) Certified
- Crisis Prevention Intervention Certified
- AED/First Aid Certified
- Core A/Core B Medication Administration Certification
Timeline
Administrative Assistant
Liner Products Inc
05.2022 - Current
Front End Supervisor
That's The Rub Therapy Center
10.2018 - 02.2022
Program Manager
Life Designs Inc
04.2017 - 12.2021
Direct Support Professional
Happiness Bag Inc
11.2016 - 04.2017
Psychiatric Technician
Hamilton Center Inc
02.2014 - 05.2017
Direct Support Professional
LifeDesigns Inc
04.2012 - 11.2015
Bachelor of Science - Psychology
INDIANA STATE UNIVERSITY
High School Diploma -
CLINTON PRAIRIE HIGH SCHOOL
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