Michela "Riley" Sparks
Bedford,USA
Summary
Highly effective management professional supporting the Department of Defense, emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse, multi-faceted teams to achieve outstanding results.
Overview
13
13
years of professional experience
1
1
Certificate
1
1
Bachelor's Degree
1
1
Secret Security Clearance
Work History
Program Analyst II
SAIC
07.2023 - Current
- Direct support to Task Management for (V)7 BLK3 and acting TM for SOEA and (V)6 FMS/Fleet Spares DoD programs
- Proficient knowledge of funding documents for both Cost Reimbursable and Direct Cite
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization
- Utilized PPT to enter in baseline planning and make adjustments as needed to financial data
- Documented financial trends and burn rates through examination of CADO reports and funding documents
- Prepared PRs for BLK3 (V)6 FMS and SOEA; tracked PR to its completion and award on contract (DC)
- Created and managed IMS tasking and deliverables; sufficient use of MS Project
- Created financial TPS’(task planning sheets) and updated financial lines through NEPS
- Communicated with Program Office on financial concurrences and updates to spend plans
- Transcribed meeting minutes into digital format and stored in data repository
- Prepared monthly deliverables to track production schedules and status of various system updates, projecting these trends to the Program Office
- Participated in all levels of technical meetings to include preparation or collection of materials, presentation of materials, and development of minutes, action tracking, and attendance tracking
- Created and distributed government NWAs for tasking lines
- Tracked financial costs associated with NWAs; monitoring travel, overtime, and discrepancies with ERP
- Answered Program Office data calls as needed and prepared presentations per request
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Worked well in a team setting, providing support and guidance to the division as a whole
- Learned and adapted quickly to new technology and software applications
- Assisted in the development and implementation of new administrative procedures
- Scheduled office meetings and customer appointments for staff teams; coordinated amongst 8 different branches
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and financial data
- Optimized resource allocation through careful analysis of program requirements and constraints; tracking FTEs according to accepted program budget
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration
Technical Writer II
SAIC
08.2022 - 07.2023
- Developed detailed technical documents and user guides for technical products
- Transcribed meeting minutes into digital format and stored in data repository
- Worked closely with software engineers, Branch Managers, Program Managers and other departments to determine accuracy and completeness of technical documentation
- Analyzed developments in field to update instruction literature
- Created a variety of technical documents including Test Procedures, SOVTs, PICOs, SAPs, etc. and completed redline revisions as necessary
- Worked with staff from different disciplines, including management, engineering, procurement, logistics, and production to complete tasks
- Uploaded documents into IPDM and TRAIN government systems
- Created and maintained databases
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies
- Managed filing system: entered data and completed other clerical tasks
Logistics Manager
Liner Products Inc
05.2022 - 08.2022
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Managed relational database to store information for reference, reporting and analysis
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers
- Reviewed, revised, modified and edited documents prepared by others
- Provided primary customer support to internal and external customers
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Provided clerical support, addressing routine and special requirements
Front End Supervisor
That's The Rub Therapy Center
10.2018 - 02.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Executed record filing system to improve document organization and management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Created, implemented and adjusted SOPs (Standard Operating Procedures)
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Program Manager
Life Designs Inc
04.2017 - 12.2021
- Analyzed program data to provide input for key decision making and strategic planning
- Completed performance reviews each quarter
- Supervised team of 25 area clients and locations, and on average 25 staffing associates
- Utilized various tools to enter and analyze data each month
- Recorded state report-able incidents
- Maintained communication with providers, client managers, SME’s, and regional directors
- Held monthly staff meetings
- Led comprehensive training for all staff members
- Handled staffing issues, on-boarding of new employees, dispute resolution/recommendation, and administering disciplinary actions to include employee termination
- Established program timelines and milestones; monitored weekly, monthly and quarterly
- Kept all notes and legal documents up to date in client file on share point
- Maintained and managed multiple calendars
- Provided on call, emergency assistance to regional clients
Psychiatric Technician
Hamilton Center Inc
02.2014 - 05.2017
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning
- Kept up to date of new and developing information in mental health field by regularly attending professional conferences and workshops
- Offered and documented treatment consent forms in patient health records
- Validated results and performed quality assurance to assess accuracy of data
- Reviewed program implementation plans to assess risk
- Monitored premises security, screened visitors, and updated logs
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, providers and public
- Managed staffing calendar and coordinated monthly project team meetings
Direct Support Professional
Hamilton Center Inc
11.2016 - 04.2017
- Built lasting and collaborative partnerships with individuals both within and outside of company
- Ran errands, fulfilling needs of each client
- Connected clients with community service and resource agencies
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating behavior incidents, activity levels, and goals
- Created in-depth reports regarding important project data that was distributed to client on weekly basis
- Delivered customized and effective solutions to clients that met unique demands
- Assist clients with feeding; including following diets and restrictions
- Administer medications
- Cultivated and strengthened lasting client relationships
- Set project timeline and kept teams on task to complete milestones according to schedule
Direct Support Professional
LifeDesigns Inc
04.2012 - 11.2015
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Administer medications according to Medical Administration Record
- Maintained accurate records of patient care, condition, progress and concerns
- Tested and recorded blood glucose levels and documented properly into database
- Responded appropriately to physical, emotional and developmental needs of patients
- Assisted with event planning
- Maintained clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Answered and managed incoming and outgoing calls while recording accurate messages
- Reviewed performance benchmarks and established goals for future tracking
- Maintained integrity of money ledger, including chart of accounts
Education
Bachelor of Arts and Sciences - Psychology
INDIANA STATE UNIVERSITY
Terre Haute12.2022
High School Diploma - undefined
CLINTON PRAIRIE HIGH SCHOOL
Frankfort, IN05.2012
Skills
- Report and Procedure Writing
- Budgeting and Finance Expertise
- Resource Management
- Systems Implementations
- Analytical Expertise
- Data Entry Management
- Employee Training and Development
- Project Management
- Document and File Management
- Program Evaluation and Improvements
- Detail Oriented
- Strategic planning
Certification
- US Gov. Secret Security Clearance
- CPR (Adult, Youth, Infant) Certified
- Crisis Prevention Intervention Certified
- AED/First Aid Certified
- Core A/Core B Medication Administration Certification
Timeline
Program Analyst II
SAIC
07.2023 - Current
Technical Writer II
SAIC
08.2022 - 07.2023
Logistics Manager
Liner Products Inc
05.2022 - 08.2022
Front End Supervisor
That's The Rub Therapy Center
10.2018 - 02.2022
Program Manager
Life Designs Inc
04.2017 - 12.2021
Direct Support Professional
Hamilton Center Inc
11.2016 - 04.2017
Psychiatric Technician
Hamilton Center Inc
02.2014 - 05.2017
Direct Support Professional
LifeDesigns Inc
04.2012 - 11.2015
High School Diploma - undefined
CLINTON PRAIRIE HIGH SCHOOL
Bachelor of Arts and Sciences - Psychology
INDIANA STATE UNIVERSITY
Socials
www.linkedin.com/in/michela-sparks-1a9594235
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