MICHELE ALM
1150 Bergmann Drive,MN
Summary
Real Estate operations and compliance professional with 18+ years of industry experience. Known for supporting agent success through proactive outreach, education, and relationship management while ensuring accurate transaction documentation and regulatory compliance. Experienced in contract review, transaction coordination, and file audits that support RESPA compliance and brokerage regulatory standards.
Overview
37
37
years of professional experience
Work History
Broker Transaction Analyst/MB
EXp Realty, LLC
White Bear Lake, MN
06.2021 - Current
- Provide strategic support and proactive outreach to Real Estate Agents, strengthening engagement, collaboration, and long-term retention through education, guidance, and resource support.
- Review contracts and transaction documents to ensure accuracy, regulatory compliance, and risk mitigation.
- Support state-level Affiliated Business Arrangement (ABA) compliance audits by reviewing transaction files in Task Center, verifying required disclosures, and documenting audit results to ensure RESPA compliance.
- Collaborate with cross-functional teams to maintain effective contract management and compliance processes.
- Educate and guide agents on transaction procedures, documentation requirements, and available resources to help them navigate processes confidently and successfully.
- Streamline contract review procedures to improve efficiency, accuracy, and overall workflow.
Realtor
EXp Realty, LLC
White Bear Lake, MN 55110
02.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Realtor
Counselor Realty, Inc.
White Bear Lake, MN
06.2008 - 02.2021
- Guide buyers in identifying ideal homes by assessing needs, lifestyle preferences, and budget requirements.
- Manage Real Estate Transactions from offer to closing, coordinating inspections, contingencies, financing, and escrow timelines.
- Maintain clear communication between clients, agents, lenders, inspectors, and title professionals to ensure smooth and timely closings.
- Negotiate purchase agreements and contract terms to achieve favorable outcomes for buyers and sellers.
- Advise sellers on property presentation, pricing strategy, and market positioning to enhance buyer appeal and market competitiveness.
- Conduct property evaluations and develop comparative market analyses (CMAs) to support accurate pricing and informed client decisions.
REALTOR
Union River Companies
White Bear Lake, MN
03.2007 - 06.2008
- Coordinated property showings for buyers and tenants, identifying suitable homes based on client needs and preferences.
- Educated clients on real estate processes including short sales, mortgage financing, and foreclosure transactions.
- Built a strong client base by consistently following up on buyer interests and current listings, acquiring 130+ new clients.
- Arranged title searches and guided buyers through both virtual and in-person property tours.
- Evaluated property listings, interviewed prospective clients, and accompanied buyers to properties while discussing market conditions and purchase considerations.
Office Manager
Electric Service Company
Minneapolis, MN
03.1989 - 07.2000
- Provided comprehensive meeting support including preparation of materials, documentation, and detailed meeting minutes.
- Managed financial administrative processes including payment collections, accounts payable/receivable, deposits, and recordkeeping.
- Improved office efficiency by developing workflow processes, monitoring daily productivity, and implementing operational improvements.
- Processed weekly payroll for 80 employees, ensuring accuracy and compliance with company procedures.
- Oversaw office inventory management including ordering, stocking, and shipment tracking.
- Supported Project Managers by assisting with cost tracking, scheduling, and performance monitoring.
Education
Associate of Arts - Accounting And Business Management
University Of Wisconsin - River Falls
River Falls, WI06-1989
High School Diploma -
Mahtomedi Senior High School
Mahtomedi, MN06-1986
Skills
- Service-Focused Support & Relationship Management
- Agent Success & Support Operations
- Agent Engagement & Retention
- Real Estate Transaction Coordination
- Active Listening & Needs Assessment
- Multiple Listing Service (MLS) Expertise
- SkySlope Transaction Management
- Contract & Documentation Analysis
- Compliance Review & Risk Awareness
- Analytical Problem Solving
Affiliations
- National Association of REALTORS
- St. Paul Area Association of REALTORS
- MN REALTORS Board of Directors
- MN REALTORS Finance Committee
Timeline
Broker Transaction Analyst/MB
EXp Realty, LLC
06.2021 - Current
Realtor
EXp Realty, LLC
02.2021 - Current
Realtor
Counselor Realty, Inc.
06.2008 - 02.2021
REALTOR
Union River Companies
03.2007 - 06.2008
Office Manager
Electric Service Company
03.1989 - 07.2000
High School Diploma -
Mahtomedi Senior High School
Associate of Arts - Accounting And Business Management
University Of Wisconsin - River Falls