Michele Anderson
Dickson,TN
Summary
Dedicated and Experienced children's programmer with a passion for promoting literacy and providing educational opportunities for young people. Skilled in facilitating and developing programming and working with diverse populations.
Overview
13
13
years of professional experience
Work History
Gig Worker
Uber, Instacart
07.2022 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Customer satisfaction in over 98%.
Executive Director
Clement Railroad Hotel Museum-hotel Halbrook Historic Site
07.2016 - 12.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals/objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Wrote/ awarded grants from several private organizations.
- Developed education programs and exhibits funded by grant monies.
- Represented organization to community through radio and tv interviews, and by participating in community events.
- Created promotional materials, providing insightful information through social media, websites and printed media.
- Represented organization at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
- Coordinated field trips with Dickson County Public Schools and local homeschool groups.
- Conducted weekly "Reading Railroad" story time for preschool children.
- Created Summer STEM camp for middle school girls. Coordinated with teachers and administrators as well as community business partners.
- Communicated with schools to promote events.
- Developed and implemented program for high school youth within DCHS (Governor's Club) for historical education and community outreach. Monitored student hours for community service.
- Evaluated programs/exhibits and assigned volunteers as needed. Supervised paid staff of 5 and volunteer staff of 20.
- Oversaw inventory and transactions including all gifts, donations, loans and purchases.
- Maintained relationships with donors and sponsors by cultivating new opportunities while stewarding current ones.
- Managed acquisitions, maintenance and utilization of Museum's permanent collection.
Insurance Denials Resolution Coordinator
Kemberton Healthcare
03.2014 - 11.2014
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Researched and analyzed individual parties' positions to understand dispute background.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Managed over 50 calls per day and increased department productivity.
Membership Coordinator
Barbershop Harmony Society
01.2012 - 07.2013
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Actively engaged clients upon entrance with pleasant greeting.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored 4000 memberships and managed several hundred emails per week.
Substitute Teacher, K-5
Dickson County Schools
01.2011 - 01.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
Education
Master of Science - Education (K-12)
Capella University
Minneapolis, MNBachelor of Science - Interdisciplinary Education (K-8)
David Lipscomb University
Nashville, TNSkills
- Strong Oral and Written Communication Skills
- Excellent Project Management and Organizational Skills
- Time Management
- Efficient Multitasker
- Work Well Independently
- Microsoft Excel
- Library Classification System
- Student Worker Oversight
Timeline
Gig Worker
Uber, Instacart
07.2022 - Current
Executive Director
Clement Railroad Hotel Museum-hotel Halbrook Historic Site
07.2016 - 12.2019
Insurance Denials Resolution Coordinator
Kemberton Healthcare
03.2014 - 11.2014
Membership Coordinator
Barbershop Harmony Society
01.2012 - 07.2013
Substitute Teacher, K-5
Dickson County Schools
01.2011 - 01.2012
Master of Science - Education (K-12)
Capella University
Bachelor of Science - Interdisciplinary Education (K-8)
David Lipscomb University