Michele-Ange Boli Irie
Frederick,MD
Summary
Customer-oriented Store Manager offering over ten years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Germantown, MD
12.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
Walgreens
Rockville, MD
10.2013 - 12.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Biochemistry
Hunter College of The City University of New York
New York, NY06-2014
Skills
- Operational Budgeting
- Store Operations Oversight
- Budget Administration
- Report Generation
- Team Development
- Operations Management
- POS Systems
- Shift Scheduling
- Payroll Management
- Store Merchandising
- Talent Recruitment
- Retail Inventory Management
- Accurate Cash Handling
- Team Leadership
- Recruiting and Hiring
- Leading Staff Meetings
- Shift Checklists
- Leadership Development
- Order Management
- Opening and Closing Procedures
- Problem-Solving
- Friendly and Positive
- Reliable
- Store Opening and Closing
- Cash Management
- Employee Scheduling
Languages
English
Professional
French
Professional
Certification
- Maryland Pharmacy technician
Timeline
Store Manager
Walgreens
12.2020 - Current
Assistant Store Manager
Walgreens
10.2013 - 12.2020
Biochemistry
Hunter College of The City University of New York
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