Michele Angel

• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries via phone, email, and chat.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Managed electronic databases containing information about employee enrollments and contributions into various benefit plans.
• Generated reports and analyses of current benefit programs in order to identify areas where cost savings could be achieved.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided customer service support for employee inquiries related to benefits, including health insurance and retirement plans.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Created training materials and conducted group training sessions on new processes or procedures.

• Utilized various software applications for tracking, documenting, and reporting purposes.
• Participated in team meetings to discuss new initiatives, or changes, within the organization.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

• Found lost or misplaced packages per consumer requests.

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers
• Identifying and assessing customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures.