Michele Ann Fancher
Jasper,Texas
Summary
I am experienced in office procedures and very well organized. I can multi-task and have great customer service skills that continue to evolve in each new field. I learn quickly, work well with others, and am very dedicated to exceeding supervisor expectations. My computer experience consists of Microsoft Excel, Word, Power Point, Publisher and 10-key calculator. It can be determined by evaluating my resume that I have a variety of experience which demonstrates my flexibility and willingness to learn and grow in multiple fields. Self-motivated and driven to be the best at whatever opportunities come with each new opportunity.
Overview
17
17
years of professional experience
Work History
Outbound Sales Associate
VIVOTEK, USA
02.2023 - 04.2024
- Made 20 cold calls per day resulting in client base growth as well as calling on current customer base that have not purchased in several years to see if we could win the business back.
- Provided detailed feedback on calls to improve overall effectiveness of the outbound sales strategy. Why customers have left or why they prefer their current partners.
- Developed in-depth product knowledge to accurately answer questions and recommend appropriate solutions.
- Collaborated with team members to achieve collective goals and create a supportive work environment. I was at the time covering all of the West Coast and Central US with 6 outside regional managers.
Office Administrator
King Ranch Ag & Turf
04.2022 - 02.2023
- Interacted with customers by phone and or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Inside Sales Support
LRG, Inc.
01.2014 - 04.2022
- Support 6 states with 2 outside sales guys and was part of a team that grew the IA, KS, NE, MO markets to over 4,000,000 last year and on track for over 5,000,000 this year.
- Construct flyers for events, shows, and promote via constant contact to e-blast to the database.
- Field tech calls and connect to manufactures for assistance.
- Special pricing and request forms filled out and submitted to vendors and manufacturers for projects
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction post sale.
- Supported the development of sales strategies, contributing to team growth and success.
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Collaborated with marketing to provide insights for targeted promotions, generating increased sales leads.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Received and organized vendors samples for use by sales team.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
Receptionist
Fain and Smathers Veterinary Hospital
08.2010 - 01.2014
- Exhibited great verbal communication and outstanding customer service skills to clients and patients.
- Schedule appointments for yearly exams, surgeries, and health concerns for both large and small animal.
- Prepare billing and make sure charges are correct on statements.
- Gained knowledge of medical procedures and medications used in Veterinary medicine.
- Set up surgeries and make sure clients are aware of pre-op procedures.
- Exhibit customer service skills and problem solving.
- File and make sure records are current and check for accuracy.
- Computer knowledge and making sure that policies and duties are followed through to ensure patients get the best possible care and service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office and food supply inventory.
Lead Front Desk Clerk
NAF Army Lodging
04.2010 - 06.2010
- Great verbal communication and outstanding customer service skills
- Assist clientele in the completion of required forms and registration cards
- Answer questions pertaining to rules and regulations governing the use of military quarters
- Provides a statement of non-availability when applicable
- Orients guests concerning use of facilities and equipment, and other facilities available to soldiers and their families located on post
- Computes charges for guest checking out, receives payments; renders receipts
- Accounts for and secures cash at end of shift
- Conducts on the job training and instruction of desk clerks
- Demonstrates work methods, provides work related guidance, ensures materials and equipment are available
- Resolves routine work related problems
- Ability to add, subtract, multiply and divide at the level necessary to complete the daily reports
- Computer experience with word processing and data entry
- Make reservations for incoming guests based on room availability
- Interviews guests to determine room assignment; issues room keys
- Process billing letters for group and individual stays at the hotel
- Called and collected payments for accounts receivable
- Process collections through the finance office when not paid in full by individuals
Front Desk Clerk
NAF Army Lodging
04.2009 - 04.2010
- Make reservations for incoming guests based on room availability
- Interviews guests to determine room assignment; issues room keys
- Assist clientele in the completion of required forms and registration cards
- Answer questions pertaining to rules and regulations governing the use of military quarters
- Provides a statement of non-availability when applicable
- Posts registration information on the registration cards
- Orients guests concerning use of facilities and equipment, and other facilities available to soldiers and their families located on post
- Computes charges for guest checking out, receives payments; renders receipts
- Accounts for and secures cash at end of shift
- Ability to add, subtract, multiply and divide at the level necessary to complete the daily reports
- Computer experience with word processing and data entry
- Great verbal communication and outstanding customer service skills
- Process billing letters for group and individual stays at the hotel
Housekeeping
NAF Army Lodging
08.2008 - 04.2009
- Clean guest rooms, corridors, and hallways
- Sweep, mop, vacuum carpets, and upholstered furniture
- Empty trash from waste baskets
- Clean windows and mirrors so they are streak free
- Wash walls and scrub baseboards when doing deep cleans
- Refills linen, tissue, toiletries, and amenities when needed
- Scrub tubs, sinks, and toilets daily
- Make beds and change sheets
- Flip mattresses on a quarterly schedule
- Dust all appliances and surfaces daily
- Provide guest with exceptional service
Event Coordinator
Michael’s Craft Store
09.2007 - 08.2008
- On the floor customer service
- Set up and take down displays
- Put out new merchandise
- Cashiering
- Plan and host birthday parties, classes, and storewide events put on by the corporate office
- Gather supplies for events and parties
- Correspond with teachers to make sure they had students and supplies needed for special classes being taught
Education
Diploma -
Jasper High School
Jasper, Texas01.1994
Skills
Email outreach
Sales Collaboration for Presentations with Teammates
Objection handling
Relationship Management
Timeline
Outbound Sales Associate
VIVOTEK, USA
02.2023 - 04.2024
Office Administrator
King Ranch Ag & Turf
04.2022 - 02.2023
Inside Sales Support
LRG, Inc.
01.2014 - 04.2022
Receptionist
Fain and Smathers Veterinary Hospital
08.2010 - 01.2014
Lead Front Desk Clerk
NAF Army Lodging
04.2010 - 06.2010
Front Desk Clerk
NAF Army Lodging
04.2009 - 04.2010
Housekeeping
NAF Army Lodging
08.2008 - 04.2009
Event Coordinator
Michael’s Craft Store
09.2007 - 08.2008
Diploma -
Jasper High School
Similar Profiles
TzuChi LeeTzuChi Lee
Account Sales (ODM) at VIVOTEK Inc., A Delta Group CompanyAccount Sales (ODM) at VIVOTEK Inc., A Delta Group Company
Kuralay TlessovaKuralay Tlessova
Project Engineer/Presales Consultant at Vivotek Inc., Delta Group CompanyProject Engineer/Presales Consultant at Vivotek Inc., Delta Group Company
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA