MICHELE ANTIGIOVANNI
Summary
Results-driven Retail Manager with extensive experience in leading store operations and driving sales growth. Demonstrated expertise in inventory management, customer service, and staff training, ensuring optimal store performance. Proven ability to foster team collaboration and adaptability to changing market conditions.
Overview
18
18
years of professional experience
Work History
Store Manager
Carter’s
Gettysburg, PA
10.2024 - Current
- Managed inventory control processes, optimizing stock levels and reducing shrinkage to under .05% through enhanced customer engagement.
- Implemented sales strategies to drive revenue growth and improve overall store profitability ensuring to meet or exceed monthly incentives.
- Oversaw daily operations ensuring exceptional customer service and store presentation.
- Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reduced employee turnover by 75% by creating supportive work environment and recognizing outstanding performance.
Starbucks Store Manager
Waterford Hotel Group
09.2021 - 10.2024
- Elevated the guest experience while upholding the Starbucks brand standards in accordance with the expectations of The Gettysburg Hotel and downtown Gettysburg tourism, in general.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Streamlined scheduling processes, optimizing labor costs while maintaining service levels.
- Developed training programs for staff, enhancing team performance and service standards.
Store Manager
Starbucks Coffee Company
09.2007 - 09.2021
- Mentored and trained highly passionate partners into leadership positions within my store and district.
- Ensured profitability by linking results reviewed on P&L statements to daily operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Account Manager
Rogers Benefit Group
11.2008 - 04.2011
- Designed cost-effective insurance plans by analyzing middle market business data.
- Built strong relationships with brokers, ensuring account retention and trust.
- Resolved account issues quickly through active listening and effective communication.
Education
High School Diploma -
Farmington High School
Farmington, CTSkills
- Problem-solving
- Recruitment and hiring
- Store operations
- Customer relations
- Multitasking and organization
- Training and mentoring
Timeline
Store Manager
Carter’s
10.2024 - Current
Starbucks Store Manager
Waterford Hotel Group
09.2021 - 10.2024
Account Manager
Rogers Benefit Group
11.2008 - 04.2011
Store Manager
Starbucks Coffee Company
09.2007 - 09.2021
High School Diploma -
Farmington High School